Community Manager

About the Role

KETTLER is one of the largest multifamily development, investment, and property management companies serving the Mid-Atlantic and Southeastern regions of the United States. As a vertically integrated and award-winning company, KETTLER is consistently ranked among the TOP MULTIFAMILY OPERATORS IN THE NATION, delivering quality services to clients and showcasing top-tier expertise in the property development space.

This position leads operational success throughout the KETTLER portfolio and requires local and multi-state travel. If you have an excellent work ethic, a passion for helping people, and want an opportunity to learn and grow in your career in a positive, family-like culture, KETTLER is the place for you! The Regional Operations Specialist - Community Manager, under the direction of the Regional Operations Specialist - Area Manager, must have the ability to quickly adapt, assess needs, provide multi-site leadership, demonstrate excellent customer service, and coordinate all aspects of apartment community operations.

Responsibilities

• Serve as a brand champion and subject matter expert in KETTLER platform.
• Lead by example to maintain a positive climate and a high-performing, engaged, customer-focused team.
• Deliver a positive customer experience, quality living environment and the achievement of property goals.
• Serve as a mentor to team members throughout the portfolio.
• Manage administration of property operations and leasing office.
• Monitor financial operations and achievement of budgeted NOI.
• Hire, supervise, coach, and develop all on-site team members, including maintenance team.
• Maintain company and brand standards throughout all aspects of the community.
• Ensure rent is collected in a timely manner and follow appropriate procedures when residents are delinquent.
• Contribute to achievement of team goals, leasing benchmarks, and resident retention.
• Support outreach initiatives that effectively market/promote the community.
• Understand the current sub-market and mentor others to ensure their comprehension.
• Utilize company guest suites/resources as available to minimize travel expenses.
• Other duties as assigned.

Qualifications

• 4+ years of experience in the property management field.
• 2+ years of supervisory experience.
• Tax Credit experience required.
• Must have a current, valid driver's license and be able to travel daily to assigned properties, with flexibility to work weekends as needed.
• Must have reliable transportation and travel flexibility.
• Lease-up experience is preferred.
• Ability and willingness to travel as needed to support operational needs across regions, including potential travel to Western zones and other out-of-area locations.
• High School Diploma, Bachelor's Degree preferred.
• Computer proficiency and knowledge of Microsoft Office Suite.
• Extensive knowledge of Property Management software programs - Yardi platform experience preferred.
• Demonstrated leadership ability and proven history of success with the leasing process.
• Must be able to work on the weekends.
• Must be able to walk apartments, communities, and grounds, including steps and climbing stairs.
• Excellent verbal and written communication skills and ability to interact with residents and internal and external customers in a positive, professional manner.
• Strong financial analysis, budgeting, and P&L management skills.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
• Experience with apartment and common area renovations.

Pay

$85,000 - $90,000

Benefits

• Paid Time Off
• Health, Dental, Vision insurance
• Life Insurance
• Prescription coverage
• Tax-Advantaged Spending Accounts (HSA or FSA)
• 401(k) retirement plan with company match