Community Manager - Fontana Pointe

About the role

Royal American Management, a national property management company, is seeking a full-time Community Manager experienced in Tax Credit for an apartment community in Greeneville, TN. The successful candidate will be responsible for all on-site operations and achieving established financial and operational objectives. Applicants should be multi-skilled, self-starters, strong leaders with excellent communication skills.

Responsibilities

• Supervises and provides training to community associates
• Evaluates associates' performance, including the completion of annual performance reviews
• Counsels under-performing associates and provides critical feedback to improve performance
• Creates positive, welcoming, supportive environment for residents, visitors, and community associates
• Attracts, screens, and selects prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
• Maintains knowledge and awareness of market conditions affecting leasing and operations
• Develops and executes marketing and advertising campaigns for apartment leasing
• Assists with development and implementation of resident services programming
• Maintains sound rent collection procedures, including following up with delinquent accounts
• Delivers rent deposits to bank and submits relevant documentation
• Oversees security deposit administration including inspecting units to determine resident's balance or refund, preparing disposition letters, and processing security deposit returns
• Maintains familiarity with all procedures and requirements for accounts payable
• Participates in the preparation of the annual operating budget, and works with the Regional Manager to maintain budgetary guidelines
• Monitors landlord-tenant relations and mediates disputes when necessary
• Utilizes maintenance software program to enter and track service requests, and regularly reviews maintenance reports
• Inspects apartments for move-in condition and turnover status
• Inspects property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained
• Ensures all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, and once approved monitors the activities being performed

Requirements

• Minimum 3 years experience in Property Management with Tax Credit/LIHTC
• Computer literate: Microsoft Suite including Word, Excel and Outlook
• Onesite Property Management Software experience a plus
• Ability to read, interpret and analyze financial statements including Monthly Budget Comparison, Income Statement and Balance Sheet
• Ability to read, interpret and analyze trend reports
• Ability to think strategically, plan and monitor results
• Possess a