Community Manager (Davenport, WA)

About the role

This position is responsible for the management of properties serving formerly homeless and very low-income disabled individuals with multiple barriers to housing stability. Ensures that housing services are offered in a fair, respectful, trauma-informed, and culturally proficient manner consistent with Catholic Charities mission.

Responsibilities

• Providing leadership and direction to associates at assigned property.
• Ensuring all support corporate mission and understanding roles in achieving established goals.
• Remaining in good standing with agencies associated with property regulatory agreements.
• Responsible for all phases of property operations, including general administration and maintenance of the property.
• Direction and control of all personnel and resources to maintain the property in good physical condition with a stabilized fiscal operation.
• Providing excellent customer service to residents.

Job Duties/Responsibilities

• Resident Relations: Creates a positive, welcoming, supportive environment for residents, visitors, and property associates.
• Assists with the development and implementation of resident retention programs and strategies to maintain a 100% occupancy level.
• Manage assigned properties by responding to emergency calls, collecting rents, and delivering notices ensuring consistent enforcement of apartment community rules and regulations.
• Handle resident complaints in a timely manner (within 24 hours) promptly documenting action.
• Assure adherence to community policies, implement policy-based sanctions up to and including evictions.
• Staff Relations: Establishes and maintains regular daily office hours, ensuring adequate coverage.
• Maintain positive communication daily with service staff on resident issues to assure seamless, comprehensive, wrap-around services.
• Meet regularly with Maintenance staff offering support needed to carry out responsibilities in a competent, professional manner.
• Conducts health and safety quality control inspections to detect possible violations of housing quality standards and workplace safety/security hazards.
• Property Program Duties: Screens, reviews, and approves all applications for submission to corporate.
• Responsible for delivery of recertification notices to tenants in accordance with Program specific requirements.
• Follow up on annual re-certifications/renewals after notifications have been sent.
• Schedule and perform certification appointments with applicants and residents.
• Inspect apartments for move-in condition (pre-inspection) and turnover status.
• Prepare move-in files for new residents.
• Assist Compliance Department by performing peer review file audits of MI, IR, AR, IC, TM, corrections and full tenant files.
• Assist Compliance Department in the resolution of discrepancies from certification corrections, MOR, EIV and TRACS; and documentation of the resolution in accordance with HUD requirements as requested by Sr. PM.
• Assist with the preparations for the annual audits and inspections as requested by Sr. PM.
• Assist in the maintenance of affordable housing waitlists in accordance with Program specific requirements.
• Assure compliance with regulatory requirements, including Fair Housing guidelines, recordkeeping, reporting and audits.
• Report accidents and emergency situations to the Sr. Property Manager immediately and prepare Incident reports.
• Ensure that all maintenance requests are handled in a timely manner and that residents are notified if parts must be ordered, causing a delay.
• Enforce weekly follow-up of such requests.
• Make daily bank deposits and maintain petty cash fund monthly.
• Review all bills and invoices for payment after matching approvals.
• Review PO’s, receive them timely.
• Participates in the preparation of the annual operating budget and works with Sr. Property Manager to maintain budgetary guidelines.
• Keep all records as required and provide monthly reports including dashboards, delinquencies, unit turnover and extended vacancies.
• Perform monthly property inspections with the Regional Managers to ensure that vacant units are filled, and the property is kept up to professional standards.

Qualifications

• Education/Experience: Two years’ property management experience with two or more years’ experience in multi-family property management, including direct supervision of others and direct client services.
• Certificates/Licenses: To perform this job successfully, an individual must acquire a LIHTC/HUD certification within six months of hire (employer paid).
• A valid Driver’s License and ability to drive for work use.
• Successfully pass background check applicable to position.

Skills

• Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance: ability to consistently arrive and be able to work as scheduled.
• Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software.
• Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations.
• Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Benefits

• FREE Employee Medical Insurance
• FREE Employee Dental Insurance
• FREE Employee Vision Insurance
• Sick leave (8 hours of paid sick leave per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Discounted health memberships
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays