Community Manager - Canoga Park, CA

USA Multifamily Management, Inc. is engaged in the management of residential multifamily communities, specializing in Tax Credit (LIHTC – Low Income Housing Tax Credit) properties. We develop, build, own, and manage properties throughout California and Nevada.

About the role

We are seeking a Community Manager for our 161-unit Senior Community, Vintage Crossing in Canoga Park, CA. The Community Manager will report to the Regional Manager and is required to reside on-site to meet legal obligations for on-site management personnel. A one-bedroom apartment will be provided at no charge. This is a non-exempt position with a Monday through Friday work schedule; flexibility will be required to accommodate overtime and weekends.

Responsibilities

• Provide usable solutions to work-related problems with a positive outlook.
• Supervise all community staff directly.
• Think through problems systematically and provide insight on possible solutions.
• Reinforce safety policies and ensure maintenance needs are met.
• Handle difficult situations (resident complaints, concerns, and special requests) professionally.
• Hold subordinates accountable and lead by example to maintain goals and timelines.
• Meet financial benchmarks as outlined in the annual budget, ensuring income and occupancy goals are met.
• Maintain rents at the tax credit maximum and review aged receivables to collect outstanding balances.
• Review and negotiate contracted expenses as directed by management.
• Produce monthly reports on income/expense variances and collections efforts.
• Post resident rent payments and subsidy/housing rent payments where applicable.
• Develop and maintain positive relationships with residents, vendors, and team members.
• Monitor marketing efforts and develop strategies for short- and long-term leasing goals.
• Conduct property tours and provide performance information to owners, investors, and regulatory agencies.
• Lead periodic community meetings for residents.
• Maintain compliance with all general and property-specific regulations (LIHTC, Bond, MHP, MHSA, RHCP, HOME).
• Ensure resident recertifications are completed on time and initial applications are processed within two weeks.
• For mixed-income communities, maintain the applicable fraction for each building.
• Interview and recommend candidates for vacant positions, ensuring proper onboarding.
• Identify and leverage employee strengths to maximize organizational value.
• Complete regular and annual performance reviews for each employee.
• Train employees in job-specific skills and coach them to success.

Requirements

• At least two (2) years of experience in on-site property management, with Tax Credit knowledge.
• Computer skills in Microsoft Word and Excel.
• Knowledge of YARDI Voyager.
• Lease-up experience required.
• Valid driver’s license and reliable transportation.
• High School Diploma or GED.

Qualifications

• Management of on-site staff and resources.
• Successful track record of meeting property goals.
• Low Income Housing Tax Credit (LIHTC) experience.

Benefits

• Medical, dental, vision, and chiropractic insurance.
• Paid time off, including holidays and 8 hours of paid volunteer time per year.
• Unpaid time off.
• Bonus program eligibility.
• Wellness incentive program.
• 401(k) retirement savings plan with company match.
• Life insurance.
• Pre-tax healthcare and dependent care flexible spending accounts.
• Regular training opportunities and career development planning.
• Tuition assistance and professional designation reimbursement.
• Scholarship opportunity for dependents of full-time employees.
• Employee referral bonus program.
• Employee Recognition and Appreciation Events.

Pay

Competitive salary, depending on experience, ranging up to $35–$36 per hour.

Schedule

Monday through Friday; flexibility required for overtime and weekends.