Community Manager - Atlas

About the role

Join Bell Partners and be a difference maker. At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve our community of 85,000+ homes across 13 states and the District of Columbia. As stewards entrusted to contribute with care and appreciation, our 2,000 associates succeed in a dynamic space where everyone impacts. We take pride in producing outstanding results and fostering a work environment that allows everyone to contribute to their fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an impact.

Responsibilities

• Lead and direct all community operations to ensure quality services and a high degree of customer satisfaction.
• Lead and motivate community staff members to provide services to residents and maintain a high level of resident satisfaction.
• Responsible for recruiting, hiring, onboarding, managing, and providing feedback to associates.
• Motivate associates through recognition programs, training, and team building.
• Ensure team meets BAL strategic drivers.
• Train staff members on proper leasing techniques and resident service.
• Ensure property performance is maximized, including walking the grounds and inspecting apartments.
• Tour visitors and guests to show amenities, apartments, models, community, etc. (this may involve walking on hills and up and down 3 flights of stairs).
• Conduct regular performance appraisals and address any employee relations or associate concerns.
• Maintain complete and accurate associate files and a high level of associate satisfaction, measured by periodic surveys.
• Conduct weekly meetings with leasing and maintenance staff.
• Develop and administer community budget, and evaluate unit prices in accordance with the market and budget goals.
• Develop an annual marketing plan and conduct marketing reviews monthly.
• Obtain bids for all contract services and oversee routine capital projects, coordinate with Construction Services, as necessary.
• Hold responsibility for 35% of leasing activities.
• Regular attendance and punctuality.

Requirements

• BA/BS in business, sales, or related field, relevant experience, or a combination.
• Successful supervisory experience.
• 3+ years’ experience in a property management role preferred.
• Ability to build, lead, and serve on teams.
• Strong marketing skills required.
• Advanced mathematical skills and ability to analyze and explain financial reports.
• Strong working knowledge of MS Office Suite including MS Excel.
• Superior interpersonal skills and the ability to provide exceptional customer service.
• Strong time management skills and the ability to multi-task required.
• Knowledge of Yardi Voy