Community Manager

Responsibilities

• Understand, analyze, and initiate actions that will allow the community to achieve the defined KPIs
• Supervise leasing and maintenance activities to ensure compliance with company policy.
• Analyze performance and trends to develop and implement monthly marketing plan
• Trains, motivates and supervises all on-site staff in order to achieve operational goals of the assigned community.
• This includes new employee orientation and training, ongoing formal and informal performance evaluation, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.
• Provides comprehensive feedback to non-performing employees. Facilitates disciplinary procedures and documentation up to and including terminations of employment if necessary.
• Covers on-going training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.
• Enforce safety policies, regulations and OSHA compliance
• Secures bids for repairs and replacement work beyond capability of staff
• Provides excellent customer service while maintaining the highest standards for resident service
• Adheres to the financial goals of the owner
• Completes month-end and year-end reporting as required
• Provides narrative of all monthly expense variances
• Ensures that property operations are compliant with all applicable regulatory requirements
• Builds and maintains a reputable online presence through social media that positively reflects the community and its current residents and draws in future residents
• Mets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and maximizing collection efforts
• Enforces community guidelines, property notice requirements, evicts residents, and enforces lease terms
• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspect of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal
• Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary

Qualifications

• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions about the property’s operations
• Professional Appearance
• Understand Property management Risk/Liabilities
• Experience with Customer Service-Resident Life Cycle
• Basic understanding of Maintenance
• Strong Collection Skills
• Revenue Driven
• Eager to Learn and Grow
• Strong communication skills and solution driven