Community Manager

About the Role

Reporting to the Community Manager Team Lead, you’ll bring the Vital Farms brand to life by building meaningful relationships with consumers and fans across email, social media, phone, and snail mail. Each interaction is an opportunity to deliver best‑in‑class hospitality, strengthen trust, and turn consumers into lifelong advocates.

Responsibilities

• Respond to consumer inquiries across all customer‑service channels in a hospitable, authentic way.
• Manage day‑to‑day social‑media engagements across 6+ platforms (Instagram, TikTok, LinkedIn, YouTube, X, Facebook) with a focus on community building.
• Identify trends in community conversations and provide unique consumer insights to improve the Vital Farms experience and inform brand strategy.
• Capture analytics and deliver weekly and monthly community‑insight reports to internal teams.
• Collaborate with the content team to surface common consumer topics for new content creation.
• Steward the community through varied conversation types and tones, advocating for Vital Farms with passion.
• Immerse yourself in sustainable agriculture and animal‑welfare practices to effectively represent the brand.

Requirements

• Bachelor’s degree in Marketing or Communications preferred.
• 1–2 years experience in customer service, community management, or social media for a brand.
• Based in Austin, Texas (preferred) and able to work remotely within the United States (excluding Alaska, Hawaii, Mississippi, Montana, North Dakota, South Dakota, West Virginia, and Wyoming).
• Willingness to work unconventional hours within a 40‑hour week: Tuesday – Saturday, 9 am‑5 pm CST.
• 10–20% travel for company events, team meetings, onboarding trips, etc.
• Strong organizational skills, attention to detail, and stellar interpersonal communication across functions.
• Passion for ethically‑sourced, nutritious food and purpose‑driven brands.

Skills

• Community‑building and relationship‑management expertise.
• Proficiency with social‑media platforms and engagement tools.
• Ability to analyze data, extract insights, and produce clear reports.
• Excellent written and verbal communication, with a personable, authentic tone.
• Team‑player mindset and willingness to support colleagues and celebrate collective success.
• Ownership mentality and commitment to continuous improvement.

Benefits

• Competitive pay.
• Medical, dental, vision, and paid parental leave.
• Generous 401(k) with a 3% company contribution from day 1.
• Free eggs plus discounts for friends and family.
• Company swag.
• Professional development opportunities and a supportive growth‑focused team.

Schedule

Tuesday – Saturday, 9 am‑5 pm CST (40‑hour work week), with occasional unconventional hours to meet team needs.