Community Manager

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives—ones that jumpstart housing, education, civic engagement, and neighborhood prosperity.

About the role

The Community Manager has full on-site day-to-day responsibility for all property (community) management activities and functions, ensuring properties under their control are maintained in good physical condition with stable fiscal operations. This role provides residents with a clean and well-maintained community while overseeing all phases of property operations, including leadership of staff, budget preparation, general administration, property maintenance, leasing, collections, financial reporting, resident relations, and asset management.

Responsibilities

• Manage, direct, train, and ensure the safety of all employees assigned to the property.
• Assess critical or emergency situations, make sound business judgments, and respond independently when management support is unavailable.
• Hire (for approved open positions), train, conduct performance evaluations, recommend salary increases, and handle counseling, discipline, or termination of staff in accordance with company policy.
• Establish schedules and assign staff for office work, routine tasks, and emergency situations. Approve paid and unpaid time-off requests.
• Train staff in safe operating procedures and report accidents or emergencies to appropriate personnel.
• Design and execute marketing campaigns for leasing rental units, including promotions, property tours, and lease signings.
• Prepare, process, modify, and sign lease agreements and related forms.
• Maintain knowledge of competition and market conditions, adjusting business and marketing strategies to remain competitive and compliant with federal and state laws.
• Ensure all residents meet compliance and eligibility requirements as established by local, state, and/or federal agencies; address non-compliance swiftly.
• Assist in preparing and implementing the annual budget; maintain accurate financial records, including payroll, daily bank deposits, and cash accounts.
• Maintain vacancy information reports as required by corporate, investors, and monitoring agencies.
• Supervise outside contractors, perform physical needs assessments, negotiate vendor contracts, and ensure work is completed by deadlines.
• Direct office and maintenance staff regarding move-in/out processes and agency inspections.
• Engage with residents, resident organizations, and service providers to address issues, make improvements, and maintain positive relations.
• Comply with all company accounting, operations, and policy directives.
• Continually inspect the property, record deficiencies, make improvements, and take required actions per company guidelines.
• Obtain all required certifications or licenses within the first year of employment and remain compliant with all relevant laws and policies.
• Perform other duties as assigned.

Requirements

• Two or more years of experience in multi-family residential property management, preferably with direct supervision of employees.
• Multi-family residential leasing experience required.
• Accredited Resident Manager or similar designation preferred.
• Accounting, financial, or administrative background preferred.
• Tax Credit, Section 8, and/or public housing experience preferred.
• High school diploma or equivalent required; two or more years of college preferred.
• Required certifications or licenses preferred, or ability to obtain within one year.

Skills

• Professional appearance and conflict-resolution skills.
• Excellent organizational skills with attention to detail and ability to maintain accurate financial records.
• Valid driver’s license, clean driving record, and access to a vehicle (exceptions may apply).

Working Conditions

• Primarily an office environment, with frequent on-site interactions, including unit visits, property inspections, and resident meetings, often in multi-story facilities requiring stair climbing.
• Exposure to cleaning solvents, paint fumes, and landscaping chemicals may occur.
• Evening and weekend work may be required, along with on-call availability for emergencies or maintenance situations.

Pay

$55,000 annually.

Benefits

• Comprehensive benefits package, including medical, dental, vision, and prescription coverage.
• Generous paid time off.
• 401(k) plan with company match.
• Michaels Employee Scholarship Program for eligible children.
• Professional development opportunities.
• Team-oriented culture with a focus on community impact.