Community Manager

About the role

The Community Manager has full on-site day-to-day responsibility for all property (community) management activities and ensures that a property or properties under his/her control are maintained at all times in good physical condition and with a stable fiscal operation, providing residents a clean and well‑maintained community.

Responsibilities

• Provide leadership and direction to all staff at the property, prepare and control budgets, and oversee general administration, property maintenance (exterior and interior), unit leasing, collections, and all financial and administrative reporting.
• Manage, direct, train, and ensure the safety of all employees assigned to the property; assess critical or emergency situations and make calm, sound business judgments when management support is not immediately available.
• Hire (for open positions approved by the Regional Property Manager), train, conduct performance evaluations, recommend salary increases, and, when required, counsel, discipline, and terminate employees in accordance with company policy.
• Establish schedules, assign staff, approve and schedule paid and unpaid time off, and train staff in safe operating procedures; accurately report all accidents and emergency situations.
• Create, design, and execute marketing campaigns for leasing of rental units, including promotion, tours, and lease agreement processing.
• Maintain knowledge of competition and market conditions affecting leasing and operations; adjust business and marketing models to remain competitive and in compliance with applicable federal and state laws.
• Ensure all residents meet compliance and eligibility requirements; address non‑compliant issues swiftly and appropriately.
• Assist in preparation and implementation of the annual budget; maintain accurate financial records, including payroll, daily bank deposits, and cash control.
• Maintain vacancy information reports as required by corporate, investors, and monitoring agencies.
• Supervise outside contractors; perform physical needs assessments, negotiate vendor contracts, and ensure work is completed by agreed deadlines.
• Participate in and direct office and maintenance staff regarding move‑in/out and agency inspections.
• Meet with residents, resident organizations, and resident services providers to address issues, make improvements, and maintain positive relations.
• Comply with all company accounting and operations directives, policies, and procedures; continually inspect property, record deficiencies, and take required actions per company guidelines.
• Obtain all required certifications or licenses within the first year and remain current and compliant with all laws and policies affecting leasing and required certifications.

Qualifications

• Two or more years’ experience in multi‑family residential property management, preferably with direct supervision of employees.
• Multi‑family residential leasing experience required.
• Accredited Resident Manager or similar designation preferred.
• Accounting/financial and administrative background preferred.
• Tax Credit, Section 8, and/or Public Housing experience preferred.
• High School Diploma or equivalent required; two or more years of college preferred.
• Required certifications or licenses preferred, or the ability to obtain within one year required.

Required Skills and Abilities

• Professional appearance and the ability to resolve conflicts in a professional manner.
• Excellent organizational skills with attention to detail and the ability to keep accurate and legible financial records.
• Must possess a valid driver’s license, acceptable driving record, and a vehicle (exceptions may apply).

Working Conditions

Primarily an office environment, but will need the ability to meet residents in their units, show units to potential residents, walk around to inspect the property (often in multi‑story facilities including climbing stairs), and work around cleaning solvents, paint fumes, and landscaping chemicals. Evening and weekend work may be required, as well as on‑call response to emergency or maintenance situations.

Salary Range

$54,000 – $56,000

Rewards & Benefits

• Competitive wage.
• Comprehensive benefits package including medical, dental, vision, prescription coverage, generous paid time off, and a 401(k) plan with company match.
• Michaels Employee Scholarship Program for employees’ children.
• Professional development opportunities and a team‑oriented, inclusive company culture.