Community Manager at The Henninger

ESSENTIAL JOB DUTIES & RESPONSIBILITIES

• General Property Management Responsibilities:
  • Manage property operations within accordance of all Federal, State and Local Fair Housing laws.
  • Maintains high occupancy level and low turn-over rate within established budgeted benchmarks.
  • Monitors rent collection process and late payment reports according to policies and procedures.
  • Conducts weekly building inspections.
  • Reports building or site related problems to the maintenance department.
  • Certifies resident eligibility using federal, tax credit, and local program guidelines.
  • Organizes and maintains resident files in the tenant file format established by BPM.
  • Processes all certification functions.
  • Tracks property data via property management software (Onesite).
  • Collaborates with maintenance to minimize turnover delays and costs.
  • Prepares move-out settlement statements & collections.
  • Work within and maintain property waitlist to assure two applicants are always prequalified.
• Financial Responsibilities:
  • Performs complex calculations of assets and all sources of income for resident certifications, as necessary.
  • Ensures property delinquency is collected timely.
  • Includes posting rent payments as received and handling rent deposits to bank.
  • Affixes all invoices timely upon receipt, including coding and seeking approval as needed.
• Compliance Reporting:
  • Meet all Regulatory requirements & compliance for each managed site.
  • Submit compliance reports on time including monthly compliance reports and delinquency reports.
  • Perform file pre-audits and file reviews with syndicators, partners, and lenders.
• Office Management:
  • Provides site presence and resource to residents by holding regular office hours on-site.
  • Affixes service contracts for such as but not limited to; copiers, trash removal, laundry machine lease, snow removal, etc.
• Customer Service:
  • Communicate efficiently to the public and co-workers and promptly addresses resident issues, requests, and communications.
  • Responsible for resident newsletters.
  • Planning and coordinating community activities.
  • Daily oversight of site staff.
  • Work directly and stay in regular communication with all site-staff and other departments to ensure smooth operations.
• Other duties as assigned, including but not limited to:
  • Required to travel from property to property regularly for meetings, trainings, site visits etc. within the Denver Metro area.

COMPETENCIES

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with vendors and employees at all levels throughout the organization.
• Must be able to follow directions, provide excellent customer service, display respect and professionalism always.
• Must be able to work independently or as part of a team when required.
• Attention to detail and sound judgement.

PHYSICAL REQUIREMENTS

• Must be able to lift up to 50 pounds, walk up and down stairs, stand, sit, lay for extended periods of time.
• Must be able to handle general office equipment (fax, computer, copier) and mobile phone.

BENEFITS

• 403B with 3% match.
• Dental Insurance.
• Health Insurance.
• Paid time off including vacation, sick and personal leave; plus, ten (10) paid holidays.
• Life Insurance.
• Vision Insurance.
• Solid working environment.