Community Manager

About the role

We’re representing a high-impact opportunity for a Community Manager with a Product Marketing focus, where editorial judgment and real-time engagement shape how the brand shows up across social channels. This position is built for a candidate who can turn daily product conversations into strategic insight, strengthen community trust, and help guide the content calendar with credible, culturally aware participation.

Responsibilities

• Own daily product-focused community engagement across X and Reddit, with expanding scope into Instagram and TikTok as the pod scales.
• Monitor product conversations in real time, tracking praise, confusion, criticism, feature requests, and cultural moments tied to priority products.
• Engage on behalf of the brand using a tiered model, including lightweight reactions, substantive replies, and escalation for risk, misinformation, or legal sensitivity.
• Build watchlists, maintain a response bank, and feed engagement insights back into the content calendar and cross-functional teams.

Requirements

• 5+ years of experience in a community management role with time spent at a consumer technology, entertainment, or media brand.
• Consumer Product marketing experience is required.
• You have managed community engagement for a brand across X and Reddit specifically, not just published content, but actively participated in conversations on behalf of a brand.
• You understand the difference between community engagement and customer support, and you have strong instincts for where that line is in practice.
• You have sharp editorial judgment. You can assess a conversation in real time and decide whether the brand should engage, how, and in what tone, without needing to escalate every decision.
• You are fluent in platform culture across X, Reddit, Instagram, and TikTok. You understand how each community behaves, what reads as authentic, and what reads as corporate or performative.
• You can write in a voice that is direct, useful, and conversational without being try-hard, overly casual, or forced. You know how to sound like a human, not a brand account performing relatability.
• You are comfortable with ambiguity and fast-moving situations. Product conversations can shift quickly, and you can maintain composure and good judgment under pressure.
• You are organized enough to build and maintain systems (watchlists, response banks, engagement logs) that make daily engagement sustainable and consistent.
• You have experience working cross-functionally with product, legal, comms, and marketing teams, and you know when to engage independently and when to escalate.

About the company

With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions.