Community Manager

About the Role

As a Community Manager at Amberlin Georgetown, you will manage the daily operations at one of our 55+ Active Adult communities, reporting to the Regional Manager. This is an exciting opportunity to help us achieve our mission of building community.

Responsibilities

• Manage and lead all phases of on-site operations, including rent collection, invoice payments, budget management, community member communications, daily activities/events, and management of vendors and maintenance teams.
• Hire, train, develop, motivate, and inspire a team.
• Develop strong personal relationships with community members, solicit feedback, and strive to continually improve their experiences.
• Maintain high expectations for community upkeep and swiftly address concerns.
• Keep the team informed of organizational updates and priorities.
• Achieve established budgeted financial and operational goals, including revenue, occupancy, and expense management.
• Use YARDI to monitor apartment availability, qualify prospects, and manage community member data.
• Ensure high community member satisfaction and retention by providing exemplary service and executing our Lifestyle & Engagement program.
• Inspect and communicate daily with the maintenance team to ensure the community meets show quality standards.
• Lead a sales culture, motivating the team to provide high-quality prospect experiences and meet sales goals.
• Maintain an active community social media presence to promote the Sparrow lifestyle externally.
• Promote high community member retention through proactive, personalized relationship building.

Qualifications

• A high school diploma and a valid driver’s license.
• Minimum of 8+ years of professional management experience, preferably with lease-up properties in multifamily housing, Active Adult, or hospitality.
• Experience maintaining financial records and budget management.
• Proficiency in YARDI or other property management software.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Effective communication skills and ability to navigate conflict.
• Familiarity with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other relevant laws and regulations.
• Servant leader mindset with a passion for making a difference in others’ lives.
• Devoted sense of accountability and solution-oriented approach.
• General knowledge of OSHA, ADA, and Fair Housing regulations.
• Reliable transportation and flexibility to work nights, weekends, and holidays as required.
• Physical ability to access all parts of the property and amenities, including lifting up to 20 pounds independently and 50 pounds with assistance.

Benefits

• Best Place to Work Award Recipient.
• Competitive bonus opportunities.
• Generous paid time off.
• Purpose-driven culture with rewarding work.
• Comprehensive health, dental, and vision benefits.
• 401k retirement plan with robust employer match.
• Milestone anniversary rewards, including travel, spa retreats, home down payments, student loan payoffs, sabbaticals, and more.

About Sparrow

Founded in 2017, Sparrow is at the forefront of one of the fastest-growing housing segments in the nation, focused on Active Adult 55+ communities. With offices in Austin, Dallas, Phoenix, and communities across the southern US, Sparrow is committed to creating thriving communities that feel like home.

Sparrow Partners is an Equal Opportunity Employer. We believe in the unique contributions and perspectives of our employees as the driver of our success. We are deeply committed to creating an inclusive environment where every individual feels supported and differences are celebrated.