Community Manager

About the role

We are currently seeking a qualified Community Manager for our Franklin Estates Mobile Home Park located at 700 W. Meade Blvd Franklin, TN 37064.

Why Join Us

• Salary: $63,000–$73,000 annually, plus bonus potential
• Medical, Dental, and Vision benefit plan offerings for you and eligible family members
• 401(k) retirement plan, with a company match
• 13 Paid Holidays Off, which includes getting your birthday off
• Robust Paid Time Off (PTO) and Wellness PTO
• $50 monthly phone reimbursement
• Maternity/Paternity Leave
• Flexible schedule tailored to your needs and the property’s needs
• Ongoing training and internal growth opportunities
• Ability to provide feedback across multiple channels and audiences
• Inclusive culture with committees, training teams, and town halls
• Open-door policy for feedback and continuous improvement

Responsibilities

• Provide excellent customer service to residents, prospective residents, guests, and local municipalities to build and maintain relationships
• Work toward or maintain a 100% occupancy rate on a consistent basis
• Collect all rent and fees in a timely manner, including following up with specific residents on late rent payments
• Ensure 100% compliance to company home standards by walking the community daily
• Manage an established property budget—staying within allocated amounts and maximizing community profitability
• Attend to community needs outside normal business hours during emergencies
• Plan and execute quarterly resident events
• Set high standards for yourself and your team, managing to performance expectations
• Maintain the property office to required standards and ensure general office work is completed to deadline
• Perform prompt follow-up and follow-through on prospects and applicants
• Adhere to all state, government, and local requirements to meet and exceed Fair Housing guidelines
• Be invested in the mission and vision of Riverstone Communities and the specific property you support
• Other duties as qualified and trained to do so

Requirements

• 3+ years of experience within management, preferably in property management or mobile home property management
• 3+ years of proven excellent customer service experience through various methods—in person (verbally) and over the phone (written)
• 3+ years of experience managing a successful team as well as vendor relationships
• Ability to legally operate a motor vehicle with a valid driver’s license
• Ability to be very active—walking, bending, standing, and lifting up to 50 pounds
• Computer proficiency, including using the internet, Google or Microsoft programs, and email
• Ability to take initiative and seek out details and information