Community Manager

About the role

Community Manager roles at Hawthorne Residential Partners sit at the center of everything: the team, the residents, the numbers, and the owners. At The NinetyNine in Raleigh, that means running a full multifamily operation where you're equally accountable for NOI and the human experience happening inside the community every day. Hawthorne also offers a formal career path program, with the community manager role serving as a launching point toward regional management, supported by an active Learning and Development team.

Responsibilities

• Own the budget: rent collection, delinquency tracking, deposit accounting, and monthly reporting to keep ownership informed.
• Work daily in Yardi and Knock platforms.
• Coordinate with maintenance on work orders and preventative care; manage vendor relationships; conduct regular property inspections to maintain curb appeal and quality.
• Support the leasing team on tours, guide prospects through the process, and monitor occupancy and renewal goals.
• Develop pricing strategy and make concession decisions.
• Hire, train, and coach office and maintenance staff; run weekly team meetings; keep the team aligned and accountable under pressure.
• Handle resident escalations personally, managing difficult conversations.

Requirements

• At least two years of multifamily property management experience, including experience as a Leasing Consultant and Assistant Community Manager.
• Six months of direct community manager experience highly preferred.
• Comfort reading financial reports and making budget‑informed decisions.
• Experience with Yardi, Knock, and Microsoft Office preferred.
• CAM, CAPS, or a real estate/property management license is a plus.
• Valid driver’s license required.

Benefits

• Medical, dental, and vision insurance.
• 401k match.
• Paid time off (including birthday).
• Paid parental leave.
• Pet insurance.
• Company‑paid life insurance.

Pay

Compensation includes base salary plus monthly leasing and renewal commissions and quarterly performance bonuses.

Schedule

The office runs Monday through Friday, 9 AM to 6 PM, and Saturdays 10 AM to 4 PM, with one weekday off to maintain a 40‑hour week. Resident events or community needs may occasionally require work outside these hours.