Community Manager

About the role

This is a full-seat community manager position where you're accountable for financial performance, occupancy, team development, resident satisfaction, and the physical condition of the asset. Responsibilities include:

• Reviewing delinquency reports and following up on collections
• Walking the property for curb appeal and punch list items
• Coordinating with maintenance on work order backlog
• Ensuring the leasing team converts traffic
• Handling tough resident conversations and coaching team members
• Setting pricing strategy and renewal targets with regional guidance
• Supporting the leasing team on tours during high-volume periods
• Monitoring occupancy and adjusting concessions or marketing spend proactively
• Managing vendors, compliance, deposit accounting, move-out processing, online reputation, social media, and resident events

Core platforms used are Yardi and Knock.

Requirements

• At least two years in multifamily, including experience as a leasing consultant and assistant manager
• Six months of direct community manager experience (strongly preferred)
• Working knowledge of Yardi, Knock, and Microsoft Office
• High school diploma or GED (CAM, CAPS, or a real estate license is a plus)
• Valid driver's license

Ideal candidates understand the connection between financial performance and team morale, can analyze a T-12 to identify NOI leaks, and motivate their team effectively.

Benefits

• Medical, dental, and vision coverage
• 401k match
• Paid time off (including your birthday)
• Pet insurance
• Paid parental and adoption leave
• Company-paid life insurance

Pay

Compensation includes a base salary plus monthly leasing and renewal commissions and quarterly performance bonuses.

Schedule

Leasing office hours are Monday through Friday, 9 AM to 6 PM, with Saturday hours from 10 AM to 4 PM. One weekday off per week keeps it at a 40-hour schedule, though resident events and community needs may occasionally require additional hours.

Career Growth

Hawthorne offers a structured career path from community manager to regional manager, supported by a formal learning and development program.