Community Manager

We are looking for a Community Manager who has the right balance of management and sales skills and a real knack for great customer service. You may live onsite or within close proximity to our cluster of properties and oversee the day-to-day operations for four manufactured home communities totaling nearly 300 lots/pads. An equally important part of your job will be to generate new revenue through sales and leasing of our homes, which will in turn generate additional income for you. There is the option for free onsite housing and utilities, as well as a great deal of latitude and independence in how you manage your community.

About the role

As a Community Manager, you will have responsibility for the operational aspects and continued profitability of your communities and will serve as the day-to-day point of contact for residents. You will oversee everything from capital improvements, administrative activities, marketing, leasing and home sales of new and pre-owned homes, to property maintenance, budgeting, human resource management, and resident relations. Ensuring a positive atmosphere and responsive service will mean satisfied long-term residents and better word-of-mouth referrals.

Responsibilities

• Ensure residents receive the highest levels of service consistent with Park Avenue Partners Customer Service philosophy
• Handle and resolve resident/customer service issues in a timely and professional manner
• Maintain properties to ensure they look their best at all times
• Develop a marketing strategy and maintain effective advertising to attract prospective residents
• Market model, new, pre-owned, and brokered homes for sale
• Coordinate and manage the Lease Purchase Program, including repairs, leasing, sales, refurbishments, closings, and follow-up
• Meet or exceed home sales and leasing budgets
• Manage the rent collection process, including depositing income from home sites and filing to collect on delinquent debts
• Oversee the eviction process for your communities with the assistance of the VP of Ops
• Monitor and manage monthly operating budgets and prepare monthly reports on P & L variances
• Oversee capital expenditure improvements
• Other duties and projects as assigned

Requirements

• Strong business mindset with the ability to place the highest priority on customer service
• Strong organizational, time management, and leadership skills
• High school diploma or GED
• Bachelor’s degree in Real Estate Studies, Hospitality, or Business (a plus)
• Minimum of 2 years property management experience including 2 years of supervisory experience
• Prior sales and leasing experience preferred
• General knowledge of repair and maintenance duties
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
• Computer proficiency, including the internet and Microsoft Office Suite; experience using Rent Manager (preferred)
• Flexibility to respond to community needs during non-business hours

Benefits

• Option for free onsite housing and utilities
• Additional income generated through home sales and leasing
• Latitude and independence in managing your community