Community Manager at Merion Milford Apartment Homes, Milford, CT

About the role

We have a wonderful opportunity available for an experienced Community Manager at our Merion Milford Apartment Homes, located in Milford, CT, only 10 miles from New Haven, CT. We offer very welcoming Apartment Homes. We offer 1-2 bedroom apartments, we are pet friendly with a dog park and agility equipment nearby, we have furnished and unfurnished apartments, we offer all types of apartment leasing (short & long term), a 24-hour fitness center, Yoga, Resident Lounge, Game Room, Private Garage or Car Port parking, BBQ, Monthly Resident Events, Town Center, Swimming Pool, Hi-speed Wi-Fi, patio/balcony. We are located near the Train Station and the 261 Bus Line. We are very close to I-95 and US 1. We are situated near Yale University and University of New Haven, Yale Univ. Hospital & Giffin Hospital. Our apartments are very welcoming and have full capacity laundry equipment within each apartment. We have all updated and modern features within each unit.

Essential Job Functions

• Supervise and train all property associates.
• Assist the Regional Vice President or Regional/District Manager in the selection of property associates.
• Evaluate associates' performance, including the completion of performance reviews as scheduled.
• Counsel underperforming associates and provide critical feedback to improve performance.
• Achieve financial solvency through cost reduction and implementing systems to achieve 0% rent delinquency.
• Utilize selection and retention strategies to maintain premium occupancy levels.
• Participate in the preparation of the annual operating budget and work with the Regional Vice President or Regional/District Manager to maintain budgetary guidelines.
• Ensure adherence to proper preventive maintenance schedules and required inspections, when needed.
• Execute marketing and advertising campaigns for apartment leasing and coordinate leasing events such as outreach marketing, open houses, realtor tours, and resident promotional activities.
• Maintain knowledge and awareness of corporate in/out migration, property competition, and other market conditions affecting leasing and operations.
• Notify residents of all issues affecting their tenancy.
• File court documents for eviction and attend scheduled court hearings as landlord's representative.
• Oversee security deposit administration including inspecting units to determine resident's balance or refund, preparing disposition letters, and processing security deposit returns.
• Maintain building security measures, ensuring proper incident documentation and notification to management, owners, and insurance carriers.
• Lead tours of the property, including showing the model unit and vacant units, and marketing property amenities, as needed.
• Develop and utilize sound rent collection procedures, including following up with delinquent accounts.
• Develop and utilize sound invoice processing procedures and ensure invoices are processed in a timely manner.
• Monitor landlord-resident relations and mediate disputes when necessary.
• Utilize maintenance software program to enter and track work orders and regularly review maintenance reports with the Maintenance Supervisor.
• Inspect apartments for move-in condition (pre-inspection) and turnover/make ready status.

Physical Demands

• Regularly required to talk or hear.
• Frequent standing and walking in the workplace.
• Frequent lifting and moving up to 10 pounds at various distances.

Required Experience

• 3 to 5 years of experience in the property management industry, preferably as a Leasing Consultant and Assistant Community Manager.
• Prior supervisory experience in a management position, which includes annual budget processing, accounting, employee interviewing, selection, and performance management.
• Ability to lead staff to meet job duties and expectations.
• Ability to communicate (verbally and in writing) in a professional manner when dealing with employees, residents, and business associates.
• Strong computer skills to perform essential functions listed above. This includes using business applications such as Yardi, CRM, SightPlan, Rent Caf, LRO, and the MS Office suite.
• Strong knowledge and understanding of ILM (CRM), which is a comprehensive lead management solution that helps multifamily organizations increase revenue by focusing on leasing activities that produce the most value.
• Basic accounting/financial record-keeping knowledge.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent, and to draw and/or interpret bar graphs.

Training Requirements

• New Employee Required Training: Workplace Harassment Prevention, Fair Housing, Human Trafficking Awareness & Prevention, and Security Awareness Training (aka Cybersecurity).
• New Employee Required Training (New Jersey employees): Fair Chance in Housing Act.

Supervisory Responsibility

This role has supervisory responsibilities.

Benefits

• Salary, plus 25% NOI Bonus Program paid Quarterly (as earned)
• Benefits

Pay

Salary, plus 25% NOI Bonus Program paid Quarterly (as earned)

Schedule

Full time, exempt role