Community Manager

About the role

The Community Manager at IRT Living The Retreat is responsible for leading the on-site team to deliver exceptional resident service, managing leasing activities, ensuring property cleanliness and compliance, and resolving resident concerns.

Responsibilities

• Leading and motivating the on-site team to deliver excellent resident service
• Overseeing leasing activity and driving occupancy goals
• Conducting regular property walks to ensure cleanliness and curb appeal
• Managing resident relations and resolving concerns promptly
• Handling budgeting, financial reporting, and expense control
• Cooking with vendors and overseeing service contracts
• Training and mentoring staff to support professional growth
• Responding to online reviews and managing the property’s reputation
• Ensuring compliance with all applicable laws and regulations

Qualifications

• 2+ years in multi-family community management or 4+ years in a leadership role within the field
• Strong leadership, customer service, and communication skills
• Detail-oriented with strong planning, time management, and deadline adherence
• Skilled in analyzing rent rolls, financial reports, and payables/receivables
• Proficient in MS Office (Word, Excel); Entrata experience preferred
• Knowledge of Fair Housing laws and leasing regulations
• Valid driver’s license required