Community Manager

About the role

This is a dedicated social media role with the primary objective of maintaining and growing engaged communities for diamond lovers in the USA.

Responsibilities

• Maintain and grow engaged communities on social media platforms such as Instagram, TikTok, Facebook, YouTube, and Reddit.
• Engage with community members in an appropriate tone—answering questions, and sparking deeper conversations.
• Identify and respond to opportunities for deeper engagement (e.g., users asking for advice, clarification, or product information).
• Flag trending topics, FAQs, or sensitive comments to the content teams.
• Track engagement metrics and community sentiment to help inform content and strategy.
• Stay up to date on diamond/jewelry trends and relevant news to ensure timely and relevant responses.

Requirements

• Proven experience managing social media or online communities—either in-house, at an agency, or freelance.
• Strong written communication skills with an adaptable, on-brand tone of voice.
• Interest in (or knowledge of) diamonds, fine jewelry, or luxury lifestyle content.
• Comfortable navigating social media platforms and tools (e.g., Meta Business Suite, TikTok comments, Sprout, or similar).
• Ability to work independently, manage time efficiently, and meet deadlines.
• Availability to monitor platforms and respond within agreed-upon windows (some evening or weekend flexibility may be needed).
• Experience in rigorous reporting and capturing insights into project progress.

Qualifications

Live & breathe Greenpark’s core values 'We Strive', 'Acting Together', 'With Kindness' - championing openness, respect, innovation, and teamwork - so that every interaction, both internally and externally, reflects our commitment to our values.

All applications shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status or any other protected characteristics.