Community Manager

About the Role

Join one of GCI’s inspiring and vibrant communities as a Community Manager at our Legacy Ballantyne residential apartment community in Charlotte, NC. GCI Residential is a prominent and diversified real‑estate development and management firm committed to offering exceptional places to live and work. This position is accountable for protecting, maintaining, and enhancing the value of the assigned residential community to maximize financial return for residents, prospects, and visitors. The role organizes, directs, and manages the daily operations of the community.

Responsibilities

• Achieve maximum occupancy and revenue growth.
• Work within budget parameters to maximize income and control expenses; assist in budget forecasting and prepare monthly reports and quarterly variances.
• Manage collection of rents to ensure minimal delinquency and attend court proceedings for eviction.
• Assist corporate and site employees with planning and implementing retention, marketing, and advertising programs.
• Mentor, train, and motivate subordinate employees and team members to meet and exceed goals while complying with company policies and procedures.
• Communicate company goals and expectations to staff; provide support and assistance as needed.
• Assist with hiring, evaluation, and training of personnel; evaluate job performance; manage employee issues, complaints, and disciplinary matters.
• Coordinate the production of market‑ready product with leasing, maintenance, and housekeeping.
• Ensure professional, consistent communication with residents; resolve resident issues and complaints.
• Negotiate and sign routine vendor and contractor agreements under the direction of the Property Manager.
• Ensure quality and timely suite turnover to achieve property goals.
• Approve routine purchasing and invoice processing with review by the Property Manager.
• Approve rental applications for the managed site; review declined or conditional applications with the Property Manager.
• Sign and execute leases for the managed site.
• Deliver property correspondence to the corporate office in a consistent and timely manner.
• Represent GCI in a professional manner at all times, maintaining a courteous attitude when dealing with residents, co‑workers, and the public.

Requirements

• Three to five years of experience as a site manager, leasing manager, or related management role; industry experience strongly preferred.
• Associate or Bachelor’s degree in Business, Education, Liberal Arts, or equivalent related work experience in real‑estate, sales management, training, or marketing.
• Valid driver’s license, clean driving record, and insurance required.
• Minimum of 40 hours per week; regular attendance is mandatory.

Skills

• Proven track record in meeting and exceeding goals.
• Excellent verbal and written communication skills.
• Top‑notch organizational, time‑management, and interpersonal skills.
• Proficient with Microsoft Office and internet applications.
• Demonstrated problem‑solving abilities.
• Strong work ethic and a “whatever it takes” attitude.
• Ability to motivate others.
• Understanding of Landlord/Tenant and Fair Housing Laws; ability to grasp all facets of real‑estate management.
• Yardi experience is a strong plus.

Benefits

• Competitive compensation.
• Paid vacation and holidays.
• Optional health and dental insurance.
• 401(k) retirement plan.
• Life insurance.
• Opportunities for growth and advancement within a world‑class work environment.
• Participation in the GCI Connects program, supporting local and national charities.