Community Manager

About the role

We are seeking a passionate and creative Community Manager to join our dynamic team. This role focuses on engaging with trending content on TikTok and Instagram, ensuring the brand is present in relevant conversations beyond its own channels.

Responsibilities

• Actively comment on trending content across social platforms, with a strong focus on TikTok
• Conduct daily searches for brand-related content and keywords to spot engagement opportunities, including active campaigns
• Maintain a watchful eye on user-generated content (UGC) and influencer posts, and reshare relevant content to amplify reach and community involvement
• Adjust keyword searches in line with ongoing marketing campaigns or brand sponsorships
• Take part in daily content sweeps to identify and flag real-time moments for brand engagement
• Work closely with the social creative team to reshare approved UGC on Instagram Stories
• Jump on viral trends and conversations to keep the brand culturally relevant and top-of-mind
• Monitor social channels for potential issues, including negative sentiment or emerging risks
• Flag and escalate any concerning comments or content to the appropriate internal teams promptly

Requirements

We are looking for a candidate who possesses a genuine passion for social media, with a deep understanding of TikTok and Instagram trends, culture, and tone of voice. Proven experience in community management, ideally within a fast-paced agency environment, is essential. Strong copywriting and storytelling skills, along with the ability to craft engaging, real-time copy that resonates with diverse audiences, are also required. Excellent communication skills, including a keen attention to detail and a flair for writing with personality, are necessary. Comfortable juggling multiple client voices and adapting tone accordingly across platforms is a must.

Qualifications

Whilst we appreciate, you’re not just your CV, these are some of the skills and experiences we think would set you up for success in this role:

• A genuine passion for social media, with a deep understanding of TikTok and Instagram trends, culture, and tone of voice
• Proven experience in community management, ideally within a fast-paced agency environment
• Strong copywriting and storytelling skills, with the ability to craft engaging, real-time copy that resonates with diverse audiences
• Confident communicator with excellent attention to detail and a flair for writing with personality
• Comfortable juggling multiple client voices and adapting tone accordingly across platforms

Skills

• A genuine passion for social media, with a deep understanding of TikTok and Instagram trends, culture, and tone of voice
• Proven experience in community management, ideally within a fast-paced agency environment
• Strong copywriting and storytelling skills, with the ability to craft engaging, real-time copy that resonates with diverse audiences
• Confident communicator with excellent attention to detail and a flair for writing with personality
• Comfortable juggling multiple client voices and adapting tone accordingly across platforms

Benefits

• A competitive, benchmarked salary ranging from $80,000 to $95,000, based on your experience and level
• Competitive salary reflective of your experience and aligned with our internal salary bands
• Flexible Hybrid working. We work 3 days in the office and 2 from home
• 20 days of paid time off (PTO), in addition to all U.S. Federal Holidays
• Birthday Day off – an extra day to celebrate your big day
• Wellbeing day off – one additional day off plus a $50 voucher to support your wellbeing
• Private Healthcare cover
• Tech scheme
• Coolr weekly socials - we get together every week to connect as a team

Coolr Culture

We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground-breaking, award-winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.

DE&I

Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world's best social media agency.