Community Manager

About the role

The Audience Development and Experience Manager will drive awareness, attendance, and advocacy for all CFA programs and content, manage content creation and distribution, oversee audience experience, and support development and data management.

Responsibilities

• Drive consistent and significant growth in program attendance and participation, as well as community followership and advocacy
• Actively track reach, engagement, journeys, behavior, advocacy, and other key metrics as a closed loop process for continuous improvement
• Manage data in the central database (CRM) for interactions with donors, grant-making organizations, foundations, sponsors, and members
• Support the Executive Director and Development Committee of the Board with CRM analysis and actionable insight
• Oversee implementation of desired changes to improve audience experience
• Own data inputs, tracking, and performance analytics around all programs, products, and content

Requirements

• Exceptional interpersonal, written, and verbal communication skills
• A fanatical attention to detail and commitment to high-quality execution
• A deep enthusiasm and capability for brand building, including knowledge of and use of best practice techniques and tools
• Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-moving environment
• A collaborative and positive work style
• Comfort with data and CRM tools
• A passion for the arts and a belief in their power to enrich lives and strengthen communities

Qualifications

• Exceptional interpersonal, written, and verbal communication skills
• A fanatical attention to detail and commitment to high-quality execution
• A deep enthusiasm and capability for brand building, including knowledge of and use of best practice techniques and tools
• Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-moving environment
• A collaborative and positive work style
• Comfort with data and CRM tools
• A passion for the arts and a belief in their power to enrich lives and strengthen communities

Skills

• Exceptional interpersonal, written, and verbal communication skills
• A deep enthusiasm and capability for brand building, including knowledge of and use of best practice techniques and tools
• Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-moving environment
• A collaborative and positive work style
• Comfort with data and CRM tools
• A passion for the arts and a belief in their power to enrich lives and strengthen communities

Benefits

• No benefits are included at this time

Pay

$20.00 per hour for 20–25 hours per week

Schedule

Regular on-site presence, including at events, and involvement in a number of evening and weekend events. Some flexibility in scheduling is available, but this is not a 100% remote position.