Community Manager

About the Role

Great buildings don’t become great by accident. They’re shaped by thousands of thoughtful interactions that make people feel welcomed, connected, and excited to come back. As a Community Manager, you’re responsible for bringing that experience to life every day. You own the programming, communications, and hospitality strategy for your office building: creating moments that strengthen community, deepen tenant engagement, and elevate the workplace experience. This role blends creativity with operational excellence.

Responsibilities

• Community programming, marketing, and communications
  • Curate and execute a thoughtful calendar of tenant programming that reflects the building’s identity, fosters community, and drives engagement.
  • Manage all aspects of community events, including concept development, budgeting, vendor management, onsite execution, and post-event reporting.
  • Own the building’s marketing channels—including the tenant app, newsletter, digital displays, signage, and social content where applicable—to ensure communications are timely, engaging, and on brand.
  • Create compelling content that promotes events, highlights building amenities, celebrates tenant stories, and keeps the community informed.
  • Grow engagement with the tenant experience app through strong content, audience management, building notices, and curated local partnerships and perks.
• Amenity management
  • Oversee ordering, restocking, receiving, and inventory of amenity supplies.
  • Keep all amenity spaces spotless at all times.
  • Document and escalate maintenance and facilities issues through proper channels.
  • Maintain clean, organized supply closets.
  • Support leasing teams in showcasing building amenities.
• Tenant relationships
  • Build trusted relationships with tenants and create experiences that make the workplace feel more welcoming, connected, and valuable.
  • Meet regularly with tenant contacts to understand their needs and gather feedback.
  • Build relationships proactively throughout the building through everyday interactions.
  • Execute in-suite activations and personalized engagement opportunities where appropriate.
  • Deliver Surprise & Delight moments and consistently meet hospitality engagement standards.
  • Own the tenant onboarding experience so new people quickly understand everything the building has to offer.
  • Gather customer feedback through surveys and conversations, then develop action plans that improve the tenant experience.
• Service culture
  • Champion Industrious service standards and hospitality principles.
  • Model and deliver on any new hospitality standards.
  • Communicate and resolve issues confidently, empathetically, and professionally.