Community Manager

Benefits

• Free employee medical insurance
• Free employee dental insurance
• Free employee vision insurance
• 8 hours of paid sick leave per month
• Minimum of 2 weeks paid vacation
• Employer retirement contribution – 3 % plus an additional 3 % employer match
• Free long‑term disability insurance
• Free life insurance
• 13 paid holidays

Job Summary

This position is responsible for the management of properties serving formerly homeless and very low‑income disabled individuals with multiple barriers to housing stability. The role ensures that housing services are offered in a fair, respectful, trauma‑informed, and culturally proficient manner consistent with Catholic Charities’ mission, provides leadership and direction to associates, and maintains compliance with property regulatory agreements. The incumbent oversees all phases of property operations, including administration, maintenance, fiscal stability, and resident customer service.

Responsibilities

• Resident Relations: Create a positive, welcoming environment for residents, visitors, and staff; develop and implement retention programs to maintain 100 % occupancy; respond to emergency calls, collect rents, deliver notices, and enforce community rules; handle resident complaints within 24 hours and document actions; issue non‑compliance notices for supervisor approval; maintain cleanliness of common areas, landscaping, and minor repairs; oversee timely renovation of vacant units; use maintenance software to track work orders and generate reports; monitor security events and problematic behavior.
• Staff Relations: Establish regular office hours with adequate coverage; maintain daily communication with service staff to ensure seamless wrap‑around services and coordinate with OSHS/Housing Social Services/Activities Coordinator as needed; meet regularly with maintenance staff to provide support; conduct health and safety inspections to detect violations of housing quality standards and workplace hazards.
• Property Program Duties: Screen, review, and approve applications for corporate submission; deliver recertification notices and follow up on annual renewals; schedule and conduct certification appointments; inspect apartments for move‑in and turnover conditions; prepare move‑in files; assist the Compliance Department with peer‑review file audits and resolution of discrepancies in accordance with HUD requirements; help prepare for annual audits and inspections; maintain affordable‑housing waitlists; ensure compliance with Fair Housing, recordkeeping, reporting, and audit requirements; report accidents and emergencies and prepare incident reports; ensure timely handling of maintenance requests and enforce weekly follow‑up.
• Additional Duties: Make daily bank deposits and maintain a petty‑cash fund; review bills and invoices for payment after matching approvals; process purchase orders promptly; participate in preparing the annual operating budget and help maintain budgetary guidelines; keep records and provide monthly dashboards, delinquencies, unit turnover, and vacancy reports; perform monthly property inspections with Regional Managers; safeguard client protected health information (PHI) in compliance with HIPAA; utilize all forms of communication and database practices as directed; act as a mandated reporter for suspected child or adult abuse or neglect; adhere to Catholic Social Teaching and Catholic Doctrine; perform related functions to support the mission and core values of Catholic Charities.

Qualifications

• Education/Experience: Minimum two years of property management experience, including at least two years in multi‑family property management with direct supervision of staff and client services; experience with homeless populations and affordable housing preferred; HUD and Tax Credit experience preferred.
• Certificates/Licenses: Must obtain LIHTC/HUD certification within six months of hire (employer‑paid); valid driver’s license and ability to drive for work; successful background check.
• Physical Abilities: Ability to regularly sit, stand, climb, walk, hear, and talk; frequently lift up to 20 lb, pull/push, carry, grasp, reach, stoop, kneel; occasionally crawl; see 20 + feet with or without corrective lenses.
• Mental & Other Skills/Abilities:
  • Adaptability – manage changing conditions, competing demands, and flexible work hours.
  • Analytical ability – sustain focus, conduct research, synthesize complex information, and apply intuition.
  • Attendance – consistent punctuality and reliability.
  • Computer/Technical – proficiency with word processing, spreadsheets, internet tools, and property‑management software.
  • Dependability – follow written and verbal instructions, meet deadlines, and communicate alternative plans when needed.
  • Interpersonal skills – maintain satisfactory relationships, provide excellent customer service, and demonstrate cultural sensitivity.
  • Judgment – make prudent decisions and explain reasoning.
  • Language ability – read, analyze, and interpret business and regulatory documents; write reports and correspondence; present information effectively.
  • Mathematical ability – perform basic arithmetic, compute rates/ratios/percentages, and interpret graphs.
  • Motor coordination – accurate hand‑eye‑foot coordination for precise movements.
  • Problem‑solving – anticipate issues, develop alternative solutions, and apply past learning to new situations.
  • Quality management – complete duties with at least 95 % precision, edit work for accuracy, apply feedback, and generate improvement ideas.
  • Reasoning ability – solve practical problems with limited standardization and interpret varied instructions.
  • Supervisory skills – this position does not include supervisory responsibilities.

Workplace Environmental Conditions

• Noise: exposure to constant or intermittent moderate‑to‑loud sounds during a shift.
• Exposure to trauma: direct service to vulnerable community members, including those with behavioral health challenges and trauma histories.