Community Manager
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information, not invent. Remove boilerplate: EEO, equal opportunity, etc. Also remove "Job Summary" heading? Actually we need to keep Job Summary content but heading can be
Job Summary
. The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short or drop it." So we can keep Job Summary heading.
We need to format benefits as list. Benefits list includes: FREE Employee Medical Insurance, FREE Employee Dental Insurance, FREE Employee Vision Insurance, Sick leave (8 hours of paid sick leave per month), Vacation (Minimum of 2 weeks paid vacation), Retirement (Employer contribution - 3% contribution and an additional 3% employer match), FREE Long-Term Disability Insurance, FREE Life Insurance, 13 Paid Holidays, CCEW Mission Feed the hungry, heal the hurting, welcome the stranger. The mission statement maybe not a benefit but it's in the benefits block. Should we include as benefit? It's part of the "WE OFFER EXCELLENT BENEFITS:" block then mission statement after. Probably include mission as separate paragraph? The instruction: "Prefer a few substantive sections over many thin ones." Could include mission as part of Benefits section? Might be better to have a separate "About the organization" but not requested. Since it's not a benefit, maybe we keep it as a paragraph under Benefits? But the mission statement is not a benefit; it's separate. However the block "WE OFFER EXCELLENT BENEFITS:" then list, then "CCEW Mission Feed the hungry, heal the hurting, welcome the stranger." Then "CCEW is an equal opportunity employer." That's EEO boilerplate to remove. So we should keep mission statement maybe as a
after benefits list? But we should not create a section unless there is real specific content. Could include mission under a section "About the Organization" but not requested headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. No "About the organization". So maybe we incorporate mission statement into Benefits section as a paragraph? Or we could drop it as not a benefit? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we must keep mission statement. Where to put? Could add a
after benefits list within the Benefits section, or create a separate section like "About the organization" but not in allowed headings. The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should not create other headings. So we can place mission statement as a
inside Benefits section after the list, or maybe as a separate
before Benefits heading? But then it's not under a heading. The instruction: "Output ONLY the HTML fragment — no /, no markdown code fences." It didn't say every piece must be under a heading. So we can have a
for mission statement outside any heading, then
Benefits
etc. That seems okay.
We also need to remove EEO boilerplate and duplicated lines, application instructions, cookie/navigation/legal etc. Also remove lines like "Reasonable accommodation may be provided..." maybe keep? It's part of responsibilities? It's under Job Duties/Responsibilities heading: "To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job." That's substantive? It's a general statement; we could keep it as part of responsibilities prose. It's not boilerplate? It's standard but maybe keep. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." This is not EEO; it's about accommodation. Might keep.
We need to preserve all substantive info. So we need to include all duties/responsibilities bullet points. They are currently in paragraphs with colon headings like "Resident Relations:", "Staff Relations:", "Property Program Duties:", "Additional Duties:". We should convert each bullet point into - items? The instruction: "Use
- for any list of duties/requirements/benefits". So we need to make lists for duties, responsibilities, qualifications, benefits. So we should parse the duties into list items.
We have many duties; we need to preserve them exactly as written, but we can break into list items. Ensure we don't lose any detail.
Let's extract duties:
Under "Job Duties/Responsibilities" after the intro paragraph:
- Resident Relations: Creates a positive, welcoming, supportive environment for residents, visitors, and property associates. Assists with the development and implementation of resident retention programs and strategies to maintain a 100% occupancy level. Manage assigned properties by responding to emergency calls, collecting rents, and delivering notices ensuring consistent enforcement of apartment community rules and regulations documenting action. Handle resident complaints in a timely manner (within 24 hours) promptly documenting action. Assure adherence to community policies, implement policy-based sanctions up to and including evictions. Create notices for non-compliance actions for supervisor approval. Assure that the cleanliness of common areas is maintained daily, landscaping is in good condition, and minor repairs are completed. Provide oversight of timely renovation of vacant apartments. Utilize maintenance software programs to enter and track work orders and regularly review maintenance reports. Keep all records as required and provide corporate reports. Monitors and documents security events, maintenance issues and problematic visitor and resident behavior.
- Staff Relations: Establishes and maintains regular daily office hours, ensuring adequate coverage. Maintain positive communication daily with service staff if applicable on resident issues to assure seamless, comprehensive, wrap-around services, as well as seeking opportunities to integrate skills sets with OSHS/Housing Social Services/Activities Coordinator, if applicable. Meet regularly with Maintenance staff offering support needed to carry out responsibilities in a competent, professional manner. Conducts health and safety quality control inspections to detect possible violations of housing quality standards and workplace safety/security hazards.
- Property Program Duties: Screens, reviews, and approves all applications for submission to corporate. Responsible for delivery of recertification notices to tenants in accordance with Program specific requirements. Follow up on annual re-certifications/renewals after notifications have been sent. Schedule and perform certification appointments with applicants and residents. Inspect apartments for move-in condition (pre-inspection) and turnover status. Prepare move-in files for new residents. Assist Compliance Department by performing peer review file audits of MI, IR, AR, IC, TM, corrections and full tenant files. Assist Compliance Department in the resolution of discrepancies from certification corrections, MOR, EIV and TRACS; and documentation of the resolution in accordance with HUD requirements as requested by Sr. PM. Assist with the preparations for the annual audits and inspections as requested by Sr. PM. . Assist in the maintenance of affordable housing waitlists in accordance with Program specific requirements. Assure compliance with regulatory requirements, including Fair Housing guidelines, recordkeeping, reporting and audits. Report accidents and emergency situations to the Sr. Property Manager immediately and prepare Incident reports. Ensure that all maintenance requests are handled in a timely manner and that residents are notified if parts must be ordered, causing a delay. Enforce weekly follow-up of such requests.
- Additional Duties: Make daily bank deposits and maintain petty cash fund monthly. Review all bills and invoices for payment after matching approvals. Review PO’s, receive them timely. Participates in the preparation of the annual operating budget and works with Sr. Property Manager to maintain budgetary guidelines. Keep all records as required and provide monthly reports including dashboards, delinquencies, unit turnover and extended vacancies. Perform monthly property inspections with the Regional Managers to ensure that vacant units are filled, and the property is kept up to professional standards. Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor. As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect. Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine. Perform related functions necessary to support the mission and core values of Catholic Charities
We need to keep all that.
Now Qualifications section: "Job Qualifications" then paragraphs:
- Education/Experience: Two years’ property management experience with two or more years’ experience in multi-family property management, including direct supervision of others and direct client services. Experience with the homeless population and affordable housing, HUD & Tax Credit preferred.
- Certificates/Licenses: To perform this job successfully, an individual must acquire a LIHTC/HUD certification within six months of hire (employer paid). A valid Driver’s License and ability to drive for work use. Successfully pass background check applicable to position.
- Physical Abilities: To perform this job successfully, an individual must be able to: Regularly sit, stand, climb, walk, hear/listen, talk Frequently lift up to 20 pounds, pull/push, carry, grasp, reach, stoop, kneel Occasionally crawl Clearly see 20+ feet, with or without corrective lenses, ability to focus
- Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the: Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation. Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data. Attendance: ability to consistently arrive and be able to work as scheduled. May be scheduled flexible work hours as needed to complete job expectations. Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software. Familiar with property management software programs. Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary. Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics. Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions. Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond
for prose. We need to preserve all substantive information, not invent. Remove boilerplate: EEO, equal opportunity, etc. Also remove "Job Summary" heading? Actually we need to keep Job Summary content but heading can be
Job Summary
. The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a shortor drop it." So we can keep Job Summary heading. We need to format benefits as list. Benefits list includes: FREE Employee Medical Insurance, FREE Employee Dental Insurance, FREE Employee Vision Insurance, Sick leave (8 hours of paid sick leave per month), Vacation (Minimum of 2 weeks paid vacation), Retirement (Employer contribution - 3% contribution and an additional 3% employer match), FREE Long-Term Disability Insurance, FREE Life Insurance, 13 Paid Holidays, CCEW Mission Feed the hungry, heal the hurting, welcome the stranger. The mission statement maybe not a benefit but it's in the benefits block. Should we include as benefit? It's part of the "WE OFFER EXCELLENT BENEFITS:" block then mission statement after. Probably include mission as separate paragraph? The instruction: "Prefer a few substantive sections over many thin ones." Could include mission as part of Benefits section? Might be better to have a separate "About the organization" but not requested. Since it's not a benefit, maybe we keep it as a paragraph under Benefits? But the mission statement is not a benefit; it's separate. However the block "WE OFFER EXCELLENT BENEFITS:" then list, then "CCEW Mission Feed the hungry, heal the hurting, welcome the stranger." Then "CCEW is an equal opportunity employer." That's EEO boilerplate to remove. So we should keep mission statement maybe as a
after benefits list? But we should not create a section unless there is real specific content. Could include mission under a section "About the Organization" but not requested headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. No "About the organization". So maybe we incorporate mission statement into Benefits section as a paragraph? Or we could drop it as not a benefit? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we must keep mission statement. Where to put? Could add a
after benefits list within the Benefits section, or create a separate section like "About the organization" but not in allowed headings. The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should not create other headings. So we can place mission statement as a
inside Benefits section after the list, or maybe as a separate
before Benefits heading? But then it's not under a heading. The instruction: "Output ONLY the HTML fragment — no /, no markdown code fences." It didn't say every piece must be under a heading. So we can have a
for mission statement outside any heading, then
Benefits
etc. That seems okay. We also need to remove EEO boilerplate and duplicated lines, application instructions, cookie/navigation/legal etc. Also remove lines like "Reasonable accommodation may be provided..." maybe keep? It's part of responsibilities? It's under Job Duties/Responsibilities heading: "To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job." That's substantive? It's a general statement; we could keep it as part of responsibilities prose. It's not boilerplate? It's standard but maybe keep. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." This is not EEO; it's about accommodation. Might keep. We need to preserve all substantive info. So we need to include all duties/responsibilities bullet points. They are currently in paragraphs with colon headings like "Resident Relations:", "Staff Relations:", "Property Program Duties:", "Additional Duties:". We should convert each bullet point into- items? The instruction: "Use
- for any list of duties/requirements/benefits". So we need to make lists for duties, responsibilities, qualifications, benefits. So we should parse the duties into list items. We have many duties; we need to preserve them exactly as written, but we can break into list items. Ensure we don't lose any detail. Let's extract duties: Under "Job Duties/Responsibilities" after the intro paragraph: - Resident Relations: Creates a positive, welcoming, supportive environment for residents, visitors, and property associates. Assists with the development and implementation of resident retention programs and strategies to maintain a 100% occupancy level. Manage assigned properties by responding to emergency calls, collecting rents, and delivering notices ensuring consistent enforcement of apartment community rules and regulations documenting action. Handle resident complaints in a timely manner (within 24 hours) promptly documenting action. Assure adherence to community policies, implement policy-based sanctions up to and including evictions. Create notices for non-compliance actions for supervisor approval. Assure that the cleanliness of common areas is maintained daily, landscaping is in good condition, and minor repairs are completed. Provide oversight of timely renovation of vacant apartments. Utilize maintenance software programs to enter and track work orders and regularly review maintenance reports. Keep all records as required and provide corporate reports. Monitors and documents security events, maintenance issues and problematic visitor and resident behavior. - Staff Relations: Establishes and maintains regular daily office hours, ensuring adequate coverage. Maintain positive communication daily with service staff if applicable on resident issues to assure seamless, comprehensive, wrap-around services, as well as seeking opportunities to integrate skills sets with OSHS/Housing Social Services/Activities Coordinator, if applicable. Meet regularly with Maintenance staff offering support needed to carry out responsibilities in a competent, professional manner. Conducts health and safety quality control inspections to detect possible violations of housing quality standards and workplace safety/security hazards. - Property Program Duties: Screens, reviews, and approves all applications for submission to corporate. Responsible for delivery of recertification notices to tenants in accordance with Program specific requirements. Follow up on annual re-certifications/renewals after notifications have been sent. Schedule and perform certification appointments with applicants and residents. Inspect apartments for move-in condition (pre-inspection) and turnover status. Prepare move-in files for new residents. Assist Compliance Department by performing peer review file audits of MI, IR, AR, IC, TM, corrections and full tenant files. Assist Compliance Department in the resolution of discrepancies from certification corrections, MOR, EIV and TRACS; and documentation of the resolution in accordance with HUD requirements as requested by Sr. PM. Assist with the preparations for the annual audits and inspections as requested by Sr. PM. . Assist in the maintenance of affordable housing waitlists in accordance with Program specific requirements. Assure compliance with regulatory requirements, including Fair Housing guidelines, recordkeeping, reporting and audits. Report accidents and emergency situations to the Sr. Property Manager immediately and prepare Incident reports. Ensure that all maintenance requests are handled in a timely manner and that residents are notified if parts must be ordered, causing a delay. Enforce weekly follow-up of such requests. - Additional Duties: Make daily bank deposits and maintain petty cash fund monthly. Review all bills and invoices for payment after matching approvals. Review PO’s, receive them timely. Participates in the preparation of the annual operating budget and works with Sr. Property Manager to maintain budgetary guidelines. Keep all records as required and provide monthly reports including dashboards, delinquencies, unit turnover and extended vacancies. Perform monthly property inspections with the Regional Managers to ensure that vacant units are filled, and the property is kept up to professional standards. Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor. As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect. Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine. Perform related functions necessary to support the mission and core values of Catholic Charities We need to keep all that. Now Qualifications section: "Job Qualifications" then paragraphs: - Education/Experience: Two years’ property management experience with two or more years’ experience in multi-family property management, including direct supervision of others and direct client services. Experience with the homeless population and affordable housing, HUD & Tax Credit preferred. - Certificates/Licenses: To perform this job successfully, an individual must acquire a LIHTC/HUD certification within six months of hire (employer paid). A valid Driver’s License and ability to drive for work use. Successfully pass background check applicable to position. - Physical Abilities: To perform this job successfully, an individual must be able to: Regularly sit, stand, climb, walk, hear/listen, talk Frequently lift up to 20 pounds, pull/push, carry, grasp, reach, stoop, kneel Occasionally crawl Clearly see 20+ feet, with or without corrective lenses, ability to focus - Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the: Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation. Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data. Attendance: ability to consistently arrive and be able to work as scheduled. May be scheduled flexible work hours as needed to complete job expectations. Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software. Familiar with property management software programs. Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary. Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics. Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions. Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond