Community Manager

About the Role

AAM, a trusted leader in professional HOA management since 1990, is seeking a dynamic problem-solver to oversee a portfolio of HOA communities. In this role, you will blend strategic thinking with hands-on problem-solving, applying financial, contract, and compliance expertise while building strong relationships with homeowners, boards, vendors, and service partners through clear communication and confident leadership.

Responsibilities

• Read, review, and demonstrate strong understanding of Association governing documents, including CC&Rs, Master Deed, Bylaws, Rules and Regulations, Design Guidelines, and federal statutes relating to Associations; ensure compliance in partnership with AAM’s Management Team.
• Interact frequently with homeowners, vendors, and service providers to promote and maintain high-quality customer service for the Association and AAM.
• Research, create, and disseminate communications to owners via newsletters, emails, and the web regarding Association activities and policies.
• Solicit, negotiate, and execute contracts for Association vendors and service providers.
• Prepare and submit bid specs and work orders to vendors/service providers as appropriate.
• Plan, budget, advertise, execute, and attend Association events with Boards/Committees approval.
• Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
• Review, analyze, and present monthly management/financial reports to appropriate parties; identify and resolve discrepancies with accounting.
• Research, prepare, and provide annual budgets to the Board of Directors; collaborate with vendors and service providers to obtain accurate budget data.
• Review, modify, code, and approve Association invoices.
• Schedule, organize, and facilitate annual Board of Directors meetings and other special meetings, providing leadership and professional guidance as required by Association policy and Michigan law.
• Perform other duties as directed.

Requirements

• Excellent interpersonal skills: outgoing, communicative, socially oriented, poised, effective in groups, articulate, persuasive, and strong public speaker.
• Strong time management: ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Experience working with HOAs or other entities involving knowledge and enforcement of Governing Documents.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high-volume, fast-paced environment.
• Proficiency in computer programs and company database systems, including Microsoft Office, internet, and email.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department and across other departments.

Physical Demands & Work Environment

• Sitting in an office setting utilizing a computer and other office equipment.
• May require lifting boxes, filling paper trays, and performing other minor physical office tasks.
• Utilizing a personal automobile for commuting to and from assigned communities.
• Walking and/or driving throughout communities to inspect common areas and other job responsibilities per the management contract.
• Sitting and standing for moderate periods of time.