Community Manager

About the Company

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Our growing portfolio includes multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions across the country. We are a fast-growing company made up of talented individuals from diverse backgrounds that drive innovation and results.

At Asset Living, we believe 'Together We Lead, Together We Succeed'. We empower each other to lead by example, collaborate, and evolve, creating an environment where every voice is heard and every idea is valued. Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, we offer a dynamic workplace culture with opportunities for growth.

Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO).

Responsibilities

• Personnel Management
  • Regular/daily onsite attendance is required.
  • Use consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff.
  • Ensure staff effectiveness through ongoing training, coaching, and guidance in compliance with Asset training benchmarks.
  • Complete weekly/daily office and maintenance staff schedules and assignments.
  • Deal effectively with performance problems; document, communicate with direct supervisor and HR, and terminate when necessary.
  • Promote harmony and quality job performance through support and effective leadership.
  • Ensure staff compliance with Company policies and procedures.
• Financial Management
  • Achieve the highest possible net operating income through effective cost control and revenue & leasing improvement.
  • Develop yearly operating budgets/forecasts; identify trends and recommend strategies.
  • Monitor timely receipt and reconciliation of deposits, rent collections, and charges.
  • Monitor timely receipt, reconciliation, and coding of all vendor invoices.
  • Ensure property closeout is completed on time and ownership financial reports are accurate.
• Strategic Leasing Management
  • Develop yearly marketing plan and utilize marketing strategies & systems.
  • Ensure effective staff leasing techniques, follow-up procedures, and accurate reporting.
  • Address resident complaints, concerns, and requests to ensure satisfaction.
  • Develop and implement resident retention programs (e.g., resident functions, newsletters).
  • Effectively show, lease, and move in prospective residents.
• Administrative & Maintenance Management
  • Ensure all administrative and leasing reporting is accurate and submitted on time.
  • Head emergency team for the property; ensure proper response to emergencies within company guidelines.
  • Manage excellent customer service and monitor service request turnaround.
  • Maintain property appearance and ensure timely completion of repairs.
  • Plan and utilize property resources, equipment, and supplies economically.
  • Give direction to and monitor maintenance, construction, and rehabilitation activities.

Requirements

• High School Diploma or Equivalent; Bachelor’s degree preferred or four years’ experience in the housing industry; or equivalent combination of education and experience.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Ability to understand and perform all on-site software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.
• Must have reliable transportation due to emergency on-call requirements.

Physical Requirements

• Regularly required to communicate, repeat motions (wrists, hands, fingers), and work overtime, weekends, and nights (emergencies).
• Frequently required to remain stationary (standing/sitting for prolonged periods) and move about to accomplish tasks.
• Occasionally required to ascend/descend ladders, stairs, or scaffolding; work in tight/confined spaces; lift/move objects up to 25 lbs; operate machinery/power tools; work in extreme temperatures; traverse flat/non-flat terrain; be exposed to hazardous chemicals.

Pay

Salary Range: $83,000 per year to $84,000 per year.

Benefits

• Medical, dental, vision, life, accidental, and disability insurance.
• 401K with employer matching.
• Commission and performance bonuses (when applicable).
• Paid sick days and company holidays for full-time employees.