Community Manager

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Our growing portfolio includes multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. We are a fast-growing company made up of talented individuals from diverse backgrounds that drive innovation and results. At Asset Living, we believe 'Together We Lead, Together We Succeed'—empowering each other to lead by example, collaborate, and evolve.

About the role

The Community Manager oversees the entire operations of a housing community under the supervision of the Regional Manager. As an on-site leader, you will manage all phases of operations, including personnel, leasing, maintenance, financial, administration, and risk management. You will ensure compliance with Asset’s policies and procedures, safety and fair housing guidelines, and liability concerns.

Responsibilities

• Personnel Management
  • Regular/daily onsite attendance is required.
  • Use consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff.
  • Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
  • Complete weekly/daily office and maintenance staff schedules and assignments.
  • Address performance problems; document, communicate with direct supervisor and HR, and terminate when necessary.
  • Promote harmony and quality job performance through support and effective leadership.
  • Ensure staff compliance with Company policies and procedures.
• Financial Management
  • Achieve the highest possible net operating income through effective cost control and revenue/leasing improvement; identify trends and recommend strategies.
  • Develop yearly operating budgets/forecasts.
  • Monitor timely receipt and reconciliation of deposits, rent collections, and charges.
  • Monitor timely receipt, reconciliation, and coding of all vendor invoices.
  • Ensure property closeout is completed on time and ownership financial reports are accurate.
• Strategic Leasing Management
  • Develop yearly marketing plan and utilize marketing strategies and systems.
  • Ensure effective staff leasing techniques, follow-up procedures, lease signing/documentation, and accurate reporting.
  • Address resident complaints, concerns, and requests to ensure satisfaction.
  • Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletters).
  • Effectively show, lease, and move in prospective residents.
• Administrative & Maintenance Management
  • Ensure all administrative and leasing reporting is accurate, complete, and submitted on time.
  • Head the emergency team for the property; ensure proper response and handling of emergencies within company guidelines.
  • Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
  • Maintain property appearance and ensure timely completion of repairs through regular inspections.
  • Plan and utilize property resources, equipment, and supplies economically (e.g., obtaining bids from vendors, suppliers, and contractors).
  • Direct and monitor maintenance, construction, and rehabilitation activities for quality and expediency.

Requirements

• High School Diploma or Equivalent; Bachelor’s degree preferred or four years of experience in the housing industry; or equivalent combination of education and experience.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Ability to understand and perform all on-site software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.
• Reliable transportation due to emergency on-call requirements.

Physical Requirements

• Regularly required to communicate, repeat motions (wrists, hands, fingers), assess work accuracy, and work overtime, weekends, and night hours (emergencies).
• Frequently required to remain stationary (standing/sitting for prolonged periods) and move about to accomplish tasks.
• Occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, or step stools; work in tight/confined spaces; reach/adjust/move objects up to 25 lbs.; operate machinery/power tools; operate motor vehicles/golf carts; work in extreme temperatures; traverse flat/non-flat terrain; be exposed to hazardous chemicals.

Pay

Salary Range: $27 per hour to $30 per hour.

Benefits

• Medical, dental, vision, life, accidental, and disability insurance.
• 401K with employer matching.
• Commission and performance bonuses (when applicable).
• Paid sick days and company holidays for full-time employees.