Community Manager

About the Company

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Our growing portfolio includes multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions across the country. We are a fast-growing company made up of talented individuals from diverse backgrounds that drive innovation and results.

At Asset Living, we believe 'Together We Lead, Together We Succeed.' We empower each other to collaborate, evolve, and create an environment where every voice is heard and every idea is valued. Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, we offer a dynamic team culture, growth opportunities, and a reputation as the most trusted partner in real estate.

Responsibilities

• Personnel Management
  • Regular/daily onsite attendance is required.
  • Use consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff.
  • Ensure staff effectiveness through ongoing training, coaching, and guidance in compliance with Asset training benchmarks.
  • Complete weekly/daily office and maintenance staff schedules and assignments.
  • Address performance problems; document, communicate with supervisors/HR, and terminate when necessary.
  • Promote harmony and quality job performance through support and effective leadership.
  • Ensure staff compliance with Company policies and procedures.
• Financial Management
  • Achieve the highest possible net operating income through cost control, revenue, and leasing improvement strategies.
  • Develop yearly operating budgets/forecasts and identify trends to recommend adjustments.
  • Monitor timely receipt and reconciliation of deposits, rent collections, and charges.
  • Oversee timely receipt, reconciliation, and coding of all vendor invoices.
  • Ensure property closeout is completed on time and ownership financial reports are accurate.
• Strategic Leasing Management
  • Develop and implement a yearly marketing plan and utilize marketing strategies and systems.
  • Ensure effective leasing techniques, follow-up procedures, lease signing/documentation, and accurate reporting.
  • Address resident complaints, concerns, and requests to ensure resident satisfaction.
  • Develop and implement resident retention programs (e.g., resident functions, promotions, newsletters).
  • Effectively show, lease, and move in prospective residents.
• Administrative & Maintenance Management
  • Ensure all administrative and leasing reporting is accurate, complete, and submitted on time.
  • Lead the emergency team for the property; ensure proper response and handling of emergencies within company guidelines.
  • Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
  • Maintain property appearance and ensure timely completion of repairs through regular inspections.
  • Plan and utilize property resources, equipment, and supplies economically (e.g., obtaining bids from vendors).
  • Direct and monitor maintenance, construction, and rehabilitation activities for quality and expediency.

Requirements

• High School Diploma or Equivalent; Bachelor’s degree preferred or four years of experience in the housing industry; or equivalent combination of education and experience.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Ability to understand and perform all on-site software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.
• Must have reliable transportation due to emergency on-call requirements.

Physical Requirements

• Regularly required to communicate, exchange information, and repeat motions involving wrists, hands, and/or fingers.
• Frequently required to remain stationary (standing or sitting) for prolonged periods and move about to accomplish tasks.
• Occasionally required to:
  • Ascend/descend ladders, stairs, scaffolding, ramps, or step stools.
  • Move into different positions in tight or confined spaces, including overhead work.
  • Adjust or move objects up to 25 lbs. in all directions, including lifting and placing.
  • Operate machinery, power tools, motor vehicles, or golf carts.
  • Identify and inspect objects in various environments.
  • Work in extreme temperatures, outdoor conditions (precipitation, wind), or small/enclosed spaces.
  • Traverse flat and non-flat terrain.
  • Be exposed to hazardous chemicals.
• Ability to work overtime, weekends, and night hours (emergencies).

Pay

At Asset Living, compensation decisions consider skill set, background, training, and certifications. The salary range for this position is $38.00 per hour to $40.00 per hour.

Benefits

• Comprehensive total rewards package, including:
  • Medical, dental, vision, life, accidental, and disability insurance.
  • 401K with employer matching.
  • Paid sick days and company holidays (for full-time employees).
  • Commission and performance bonuses (when applicable).

This is a safety-sensitive position and may be subject to additional compliance requirements.