Community Manager

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Our growing portfolio includes multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. We are a fast-growing company made up of talented individuals from diverse backgrounds that drive innovation and results for our clients and communities across the US. At Asset Living, we believe 'Together We Lead, Together We Succeed'—empowering each other to collaborate, evolve, and create an environment where every voice is heard and every individual experiences growth.

About the role

The Community Manager oversees the entire operations of a housing community under the supervision of the Regional Manager. As an on-site leader, you will manage all phases of operations, including personnel, leasing, maintenance, financial, administration, and risk management. You will ensure compliance with Asset’s policies and procedures, safety and fair housing guidelines, and liability concerns.

Responsibilities

• Personnel Management
  • Regular/daily onsite attendance is required.
  • Use consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff.
  • Ensure staff effectiveness through ongoing training, coaching, and guidance in compliance with Asset training benchmarks.
  • Complete weekly/daily office and maintenance staff schedules and assignments.
  • Address performance problems effectively; document, communicate with supervisors/HR, and terminate when necessary.
  • Promote harmony and quality job performance through support and leadership.
  • Ensure staff compliance with Company policies and procedures.
• Financial Management
  • Achieve the highest possible net operating income through cost control, revenue improvement, and leasing strategies.
  • Develop yearly operating budgets/forecasts; identify trends and recommend adjustments.
  • Monitor timely receipt and reconciliation of deposits, rent collections, and charges.
  • Ensure timely receipt, reconciliation, and coding of vendor invoices.
  • Complete property closeout on time and ensure accuracy of ownership financial reports.
• Strategic Leasing Management
  • Develop and implement a yearly marketing plan and leasing strategies.
  • Ensure effective leasing techniques, follow-up procedures, and accurate lease documentation.
  • Address resident complaints, concerns, and requests to ensure satisfaction.
  • Develop and implement resident retention programs (e.g., events, promotions, newsletters).
  • Show, lease, and move in prospective residents.
• Administrative & Maintenance Management
  • Ensure all administrative and leasing reporting is accurate and submitted on time.
  • Lead the emergency team for the property; ensure proper response to emergencies within company guidelines.
  • Monitor customer service, service request turnaround, and maintenance staff responsiveness.
  • Maintain property appearance and ensure timely completion of repairs (regular inspections required).
  • Plan and utilize property resources, equipment, and supplies economically (e.g., obtain bids, manage vendor relationships).
  • Direct and monitor maintenance, construction, and rehabilitation activities for quality and expediency.

Requirements

• High School Diploma or equivalent; Bachelor’s degree preferred or four years of experience in the housing industry.
• One to two years of related experience and/or training, or an equivalent combination of education and experience.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Ability to understand and perform all on-site software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.
• Reliable transportation due to emergency on-call requirements.

Physical Requirements

• Regularly required to communicate, exchange information, and repeat motions involving wrists, hands, and/or fingers.
• Frequently required to remain stationary (standing or sitting for prolonged periods) and move about to accomplish tasks.
• Occasionally required to:
  • Ascend/descend ladders, stairs, scaffolding, ramps, or step stools.
  • Move into different positions in tight or confined spaces, including overhead work.
  • Adjust or move objects up to 25 lbs. in all directions; lift and place objects up to 25 lbs.
  • Operate machinery, power tools, motor vehicles, or golf carts.
  • Identify and inspect objects in various environments.
  • Work in extreme temperatures, outdoor conditions (precipitation, wind), or small/enclosed spaces.
  • Traverse flat and non-flat terrain.
  • Be exposed to hazardous chemicals.
• Ability to work overtime, weekends, and night hours (emergencies).

Pay

Salary Range: $68,000 per year to $78,000 per year. Compensation decisions consider skill set, background, training, and certifications. The offer includes a comprehensive total rewards package with benefits (medical, dental, vision, life, accidental, and disability insurance), 401K with employer matching, and commission/performance bonuses when applicable. Full-time employees also receive paid sick days and company holidays.