Community Manager

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Our growing portfolio includes multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. We are a fast-growing company made up of talented individuals from diverse backgrounds that drive innovation and results for our clients and communities across the US.

About the role

The Community Manager oversees the entire operations of a housing community under the supervision of the Regional Manager. As an on-site leader, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration, and risk management. You will ensure compliance with Asset’s policies and procedures, safety and fair housing guidelines, and liability concerns.

Responsibilities

• Personnel Management
  • Regular/daily onsite attendance is required
  • Use consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff
  • Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
  • Complete weekly/daily office and maintenance staff schedules and assignments
  • Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary
  • Promote harmony and quality job performance of staff through support and effective leadership
  • Ensure staff compliance and consistency with Company policies and procedures
• Financial Management
  • Achieve the highest possible net operating income through effective cost control and revenue and leasing improvement; identify trends and recommend strategies and adjustments
  • Develop yearly operating budgets/forecasts
  • Monitor the timely receipt and reconciliation of deposits, rent collections, and charges to ensure they are submitted on a timely basis
  • Monitor the timely receipt, reconciliation, and coding of all vendor invoices
  • Ensure property closeout is completed on time and ownership financial reports are accurate
• Strategic Leasing Management
  • Develop yearly marketing plan and utilize marketing strategies and systems
  • Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date
  • Deal with resident complaints, concerns, and requests to ensure resident satisfaction
  • Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletter)
  • Effectively show, lease, and move in prospective residents
• Administrative & Maintenance Management
  • Ensure all administrative and leasing reporting is accurate, complete, and submitted on a timely basis
  • Head emergency team for the property; ensure proper response and handling of all property emergencies with staff, residents, buildings, etc., within company guidelines to minimize liability
  • Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
  • Maintain property appearance and ensure repairs are noted and completed on a timely basis (requires regular property inspections and tours)
  • Plan for and utilize property resources, equipment, and supplies economically (e.g., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service)
  • Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (e.g., “walk” units to ensure make-ready and work orders are completed)

Requirements

• High School Diploma or Equivalent; Bachelor’s degree preferred or four years’ experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
• Ability to understand and perform all on-site software functions; basic computer skills required
• Must have basic knowledge of Fair Housing Laws and OSHA requirements
• Must have reliable transportation due to the emergency on-call requirement

Physical Requirements

• Regularly required to communicate with others to exchange information, repeat motions that may include wrists, hands, and/or fingers, assess the accuracy, neatness, and thoroughness of the work assigned, and work overtime, weekends, and night hours (emergencies)
• Frequently required to remain in a stationary position, often standing or sitting for prolonged periods, move about to accomplish tasks, or move from one worksite to another
• Occasionally required to:
  • Ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like
  • Move self into different positions to accomplish tasks in various environments, including tight and confined spaces
  • Work in an overhead position and reach, adjust or move objects of up to 25 lbs. in all directions
  • Lift and place objects up to 25 lbs.
  • Operate machinery or power tools
  • Operate motor vehicles and/or golf carts
  • Identify and inspect objects
  • Work in extremely low or high temperatures
  • Work in outdoor environments such as precipitation and wind
  • Work in small and/or enclosed spaces
  • Traverse flat and non-flat terrain
  • Be exposed to hazardous chemicals

Pay

Salary Range: $32 per hour to $34 per hour

Benefits

• Medical, dental, vision, life, accidental, and disability insurance
• 401K with employer matching
• Commission and performance bonuses (when applicable)
• Paid sick days and company holidays (for full-time employees)