Community Manager

About the role

The Community Manager position at Ackermann Group is available in Indianapolis, Indiana. Join a dynamic team committed to excellence and community growth.

Responsibilities

• Maintain a strong strategic awareness of community requirements related to facilities and performance
• Collaborate with the Recruiter and Regional Manager to recruit and interview candidates
• Provide leadership, coaching, and supervision for the leasing and maintenance teams while setting performance goals
• Create a site-level meeting framework for clear and consistent communication within and across the team
• Handle resident and prospect feedback and concerns as a decision-maker
• Leverage Ackermann Group’s property management software and reporting tools to evaluate and manage property level occupancy and financial performance
• Collaborate with leadership team on marketing strategies
• Ensure an efficient maintenance operation through unit turns, grounds maintenance, preventative maintenance, and service request completions
• Manage site-level capital expenditure projects in collaboration with leadership team
• Perform various job functions as needed to meet operational demands, ensuring high levels of service and efficiency

Requirements

• Full-time availability: Monday - Friday, 9:00am - 6:00pm, plus at least one Saturday per month, 9:00am - 4:00pm (additional Saturdays may be required)
• At least 2 years of residential property management or relevant leadership, operations, and/or performance management experience
• Certified Apartment Manager (CAM) certification preferred
• A high school diploma or equivalent is required; a bachelor's degree is preferred
• Proven ability to meet financial goals of a community
• Proficiency in property management software and Microsoft Office products, with preference for Yardi Voyager, Rent Café CRM, EliseAI, AIRM
• Understanding of applicable Fair Housing laws and standards

Qualifications

• Excellent verbal and written communication skills

Skills

• Leadership and coaching abilities
• Strategic planning and execution
• Financial management and goal-setting
• Effective communication and interpersonal skills
• Property management software proficiency

Benefits & Perks

• Competitive annual compensation + quarterly bonus and commission potential for new and renewed leases
• Health benefits including medical, dental, and vision insurance
• 401k retirement program with company match
• Paid time off including sick, vacation, holidays, and your birthday!
• Employee rent discount to live at any Ackermann community
• Career coaching and development
• Company engagement events