Community Manager

About the role

Lead two thriving communities. Build exceptional resident experiences. Make a lasting impact.

The Community Manager is the onsite leader responsible for overseeing the daily operations and long-term success of Stonehaven Manufactured Home Community and Oakhaven RV Community. This is an opportunity to lead two unique communities where you'll build relationships, develop your team, solve challenges, and create an exceptional living experience for residents every day.

Responsibilities

• Provide daily supervision, direction, and performance oversight for on-site staff including maintenance technicians and groundskeepers.
• Recommend hiring, promotion, and termination decisions in coordination with senior leadership.
• Oversee the scheduling, task management, and accountability of all site-level staff and contractors.
• Promote a positive team culture that prioritizes professionalism, safety, and resident satisfaction.
• Maintain consistent office hours and ensure phone/email accessibility for residents, vendors, and company personnel.
• Manage all property records, including rent rolls, move-ins/move-outs, resident notices, and billing processes.
• Ensure timely and accurate submission of reports, invoices, and documentation to the corporate office.
• Maintain and update community operating procedures and vendor contact lists.
• Serve as a community liaison and primary contact for resident concerns and complaints.
• Participate in weekly strategy meetings and provide input on property-level goals, performance benchmarks, and operational planning.
• Independently resolve complex resident issues, interpret company policies at the property level, and make decisions on operational procedures in alignment with company guidelines.
• Own and manage the property-level Profit & Loss (P&L), including revenue, controllable expenses, and NOI performance.
• Monitor monthly financial results, identify variances to budget, and implement corrective actions as needed.
• Aid in the preparation and review of property-level budgets and forecasts in partnership with Regional or Operations leadership.
• Be accountable for achieving assigned scorecard metrics, including but not limited to home sales, occupancy, collections, expense control, resident satisfaction, and operational KPIs.
• Actively contribute to business growth by proactively identifying improvement opportunities, partnering with leadership to evaluate solutions, and executing approved initiatives at the property level.
• Participate in regular financial and performance reviews with leadership.
• Own and execute home sales strategy for the community.
• Manage the full sales lifecycle including lead generation, showings, closing coordination, and follow-up.
• Partner with leadership on pricing, inventory, and marketing strategies.
• Track and report on sales performance and pipeline activity.
• Actively contribute to occupancy growth through both home sales and leasing efforts.
• Care for property maintenance oversight.
• Coordinate and supervise on-site maintenance work and third-party contractors.
• Conduct regular property walks to assess safety, cleanliness, and condition of buildings, amenities, and grounds.
• Assist with light office and common-area cleaning as needed to ensure a welcoming appearance.
• Ensure compliance with health, safety, and environmental codes.
• Manage leasing and occupancy.
• Promote occupancy through active marketing, community engagement, and outreach.
• Conduct showings, process applications, and manage resident move-in and move-out procedures.
• Collaborate with corporate or sales teams on home sales and space leasing strategies.
• Strive to maintain full occupancy and minimize vacancy loss.
• Ensure timely rent collection and deposit of funds.
• Issue delinquency notices and enforce rent payment policies consistently.
• Maintain petty cash records and ensure accurate reconciliation of site-level expenditures.
• Ensure all financial activities support achievement of property P&L targets and scorecard goals.
• Enforce community rules and policies fairly and consistently.
• Conduct routine property inspections to identify rule violations, health/safety issues, and overall curb appeal.
• Issue written notices to residents for compliance issues and follow up as necessary.
• Maintain detailed records of violations, communications, and resolution efforts.
• Develop and support community-building events and initiatives (e.g., holiday events, potlucks, safety meetings).
• Actively engage residents to build trust, resolve disputes, and ensure a high level of satisfaction.
• Respond promptly and professionally to resident concerns.

Qualifications

• Minimum 2 years of experience in property management, preferably in manufactured housing or RV communities.
• Strong leadership and supervisory experience, with the ability to manage and develop a team.
• Experience managing property-level budgets, P&Ls, or performance scorecards.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong organizational and administrative capabilities.
• Proficiency in property management software and Google Workspace.
• Valid driver's license and reliable transportation.
• Ability to pass a criminal background check.