Community Manager ($112,800 - $139,500)

Lead all phases of community operation, including team leadership, financial performance, resident relations, and community preservation and aesthetics.

Responsibilities

• Create a customer-service-focused culture for residents, prospects, vendors, and employees; respond to and resolve resident requests and concerns.
• Train, onboard, and develop all team members with a focus on employee engagement and retention.
• Lead, coach, and develop direct reports to foster a culture of excellence and continuous learning.
• Actively coach the leasing process; may oversee a leasing manager at larger communities.
• Build relationships with internal and external customers to provide best-in-class service.
• Communicate strategic business practices with community leaders to ensure efficiency and consistency.
• Manage financial performance, including budget accountability, forecasting, and identifying revenue opportunities.
• Ensure the condition and quality of communities meet Irvine Company standards.
• Develop and manage resident communications.
• Anticipate and resolve resident relations challenges with problem-solving skills.
• Monitor and evaluate key community metrics, including renewal and leasing goals, NTVs, NPS, and social media feedback.
• Complete audits and inspections to ensure compliance with policies, procedures, and corporate standards.
• Collaborate with other departments within Apartments and across divisions.
• Update competitive data to inform pricing decisions and communicate findings to leadership.
• Partner with maintenance leaders and project managers to oversee community projects with minimal resident impact.
• Ensure customer service standards and operational KPIs are met during reinvestment projects.
• Variances by community type:
  • Smaller Communities: May lead the leasing function to achieve occupancy goals, including coaching on the leasing process.
  • Larger Communities: Collaborate with the leasing manager to achieve occupancy goals.

Requirements

• High school diploma.
• Two years of management experience in a customer service environment; leasing experience preferred.
• Valid California driver’s license; must maintain continuous vehicle liability insurance as required by state law (regular and frequent vehicle operation is required).
• Ability to communicate clearly and effectively in English, both verbally and in writing; multilingual ability a plus.
• Occasional travel required.
• On-call availability for after-hours emergencies.
• Ability to work evenings, weekends, and holidays.

Pay

Base pay range: $112,800.00 – $139,500.00. Actual placement within this range may vary based on relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

Benefits

• Paid time off.
• Matching 401(k).
• Health benefits.

About Us

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles, and Silicon Valley. With world-class amenities, resort-like surroundings, and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.