Jobs · OTHR · California

Community Management Specialist

Dolby Laboratories · Burbank, CA · 1 mo ago
HybridOTHR$81k–$108k/yrFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the job posting. First, we need to decide what sections to include. The posting includes: - Intro paragraph about Dolby, mission, culture, etc. That could be "About the role" or maybe "About the role" is appropriate. The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role. - Responsibilities: The posting lists "Key Responsibilities" with bullet points (though they are sentences separated by periods). We need to extract each bullet as
  • . The responsibilities include: Lead real-time community engagement across Dolby’s global social platforms (Meta, TikTok, X, LinkedIn, YouTube, RedNote, and emerging platforms). Proactively engage in relevant conversations across entertainment, sports, film, gaming, and technology communities. Identify high-visibility cultural moments and engage in ways that are platform-appropriate and aligned with Dolby’s brand values. Manage inbound comments, direct messages, and mentions, escalating issues when necessary. Develop and maintain community engagement playbooks and response frameworks tailored to platform needs. Partner with agency teams to define and track community management KPIs. Collaborate with global agency partners to continuously improve community management programs and processes. Experience with Reddit and Discord is a plus. (maybe part of responsibilities? It's under Key Responsibilities but seems like a qualification; but we can treat as responsibility? Might be better as qualification. However it's under Key Responsibilities heading. We'll keep as responsibility bullet. Then there is "Cultural & Event Coverage (Global)" with bullet points: Provide real-time coverage support for global tentpole events (e.g., awards shows, major sporting events, film premieres, and product launches). Support global event coverage across multiple time zones, including occasional evenings, weekends, or holidays as business needs require. Identify opportunities for timely and relevant engagement during live events. Then "Cross-Platform & Cross-Regional Support" bullet points: Support the team across content publishing, social listening, reporting, and campaign amplification. Facilitate information sharing between global and regional social teams. Track cultural insights and performance trends and communicate findings to stakeholders. Help implement and scale best practices across markets. Coordinate ongoing community management reporting, establish reporting cadences, and develop reports that highlight best practices, trends, insights, and opportunities for growth. Then "Platform Growth & Innovation" bullet points: Research emerging platforms, technologies, and audience trends. Support the launch and setup of new social channels. Identify opportunities for experimentation, innovation, and audience growth. Stay informed about platform updates, algorithm changes, and evolving digital engagement practices. Then "Insights & Reporting" bullet points: Monitor engagement performance and identify optimization opportunities. Provide weekly engagement and community health summaries. Track audience sentiment and indicators of cultural relevance. Thus responsibilities are many bullet points. We'll group them under a single
      with
    • for each bullet. Now "We Are Looking For Someone Who:" includes bullet-like sentences describing desired traits. Could be under Skills or Qualifications? The instruction: Use sections for Skills, Qualifications, etc. The "We Are Looking For Someone Who:" seems like desired attributes/skills. Could go under Skills. Or we could treat as Qualifications. But we also have a separate "Qualifications" section later with bullet points: 2-4 years of experience..., etc. Also "Core Competencies" list. Thus we need to decide which sections to include: About the role, Responsibilities, Qualifications, Skills, Benefits, Pay, Schedule maybe. We have Pay info: "The Los Angeles Area base salary range for this full-time position is $81,000 - 108,000, which can vary if outside this location, plus bonus, benefits, and some roles may also include equity." That's specific pay range. So we should include Pay section. Benefits: The posting mentions "excellent compensation and benefits" earlier, but not specific benefits. It also says "plus bonus, benefits, and some roles may also include equity." No specific benefits listed. So we should not create a Benefits section unless there is real specific content. There's no detail like health insurance, 401k, etc. So we omit Benefits. Schedule: The posting mentions flexible work approach, occasional evenings, weekends, holidays as business needs require. That's schedule info. Could be included under Schedule. The posting says: "We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work." Also under Cultural & Event Coverage: "Support global event coverage across multiple time zones, including occasional evenings, weekends, or holidays as business needs require." Also under Qualifications: "Ability to support global events that may occasionally require work outside standard business hours." So we have schedule flexibility info. We can include Schedule section with those details. Now Skills: We have "Core Competencies" list: Cultural Awareness, Platform Expertise, Adaptability in Fast-Paced Environments, Brand Stewardship, Cross-Functional Collaboration, Operational Excellence, Global Perspective. Also "We Are Looking For Someone Who:" list of traits. Also maybe "Experience with Reddit and Discord is a plus." That could be skill. We'll put Skills section with those items. Qualifications: The "Qualifications" heading includes bullet points: 2-4 years of experience in social media, community management, or a related field. Experience working with entertainment, technology, sports, media, or consumer-facing brands preferred. Demonstrated experience managing brand communities across multiple social platforms. Experience supporting real-time event coverage is preferred. Strong understanding of social listening tools and platform analytics. Experience launching or growing social media communities or channels is a plus. Excellent written communication skills and the ability to adapt messaging for different audiences and platforms. Ability to support global events that may occasionally require work outside standard business hours. Also "Core Competencies" could be considered Qualifications but we already used them for Skills. Might be okay. We also have "We Are Looking For Someone Who:" which could be Skills or Qualifications. We'll treat as Skills. Now About the role: The introductory paragraphs before "Key Responsibilities". Let's capture that. Intro: "Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work. The Marketing department creates passion and relevance for the "Dolby Difference" driving sell-in and sell-thru of Dolby enabled devices, services, content, and experiences across multiple constituents – partners, creators, consumers, and developers." That's about the role and company. We'll put that in About the role. Now we need to output HTML fragment with

      headings and
      • for lists,

        for prose. We must not include job title heading, no Job ID, no boilerplate like EEO, etc. We must remove those. Thus final HTML:

        About the role

        Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work. The Marketing department creates passion and relevance for the "Dolby Difference" driving sell-in and sell-thru of Dolby enabled devices, services, content, and experiences across multiple constituents – partners, creators, consumers, and developers.

        Responsibilities

        • Lead real-time community engagement across Dolby’s global social platforms (Meta, TikTok, X, LinkedIn, YouTube, RedNote, and emerging platforms).
        • Proactively engage in relevant conversations across entertainment, sports, film, gaming, and technology communities.
        • Identify high-visibility cultural moments and engage in ways that are platform-appropriate and aligned with Dolby’s brand values.
        • Manage inbound comments, direct messages, and mentions, escalating issues when necessary.
        • Develop and maintain community engagement playbooks and response frameworks tailored to platform needs.
        • Partner with agency teams to define and track community management KPIs.
        • Collaborate with global agency partners to continuously improve community management programs and processes.
        • Experience with Reddit and Discord is a plus.
        • Provide real-time coverage support for global tentpole events (e.g., awards shows, major sporting events, film premieres, and product launches).
        • Support global event coverage across multiple time zones, including occasional evenings, weekends, or holidays as business needs require.
        • Identify opportunities for timely and relevant engagement during live events.
        • Support the team across content publishing, social listening, reporting, and campaign amplification.
        • Facilitate information sharing between global and regional social teams.
        • Track cultural insights and performance trends and communicate findings to stakeholders.
        • Help implement and scale best practices across markets.
        • Coordinate ongoing community management reporting, establish reporting cadences, and develop reports that highlight best practices, trends, insights, and opportunities for growth.
        • Research emerging platforms, technologies, and audience trends.
        • Support the launch and setup of new social channels.
        • Identify opportunities for experimentation, innovation, and audience growth.
        • Stay informed about platform updates, algorithm changes, and evolving digital engagement practices.
        • Monitor engagement performance and identify optimization opportunities.
        • Provide weekly engagement and community health summaries.
        • Track audience sentiment and indicators of cultural relevance.

        Qualifications

        • 2-4 years of experience in social media, community management, or a related field.
        • Experience working with entertainment, technology, sports, media, or consumer-facing brands preferred.
        • Demonstrated experience managing brand communities across multiple social platforms.
        • Experience supporting real-time event coverage is preferred.
        • Strong understanding of social listening tools and platform analytics.
        • Experience launching or growing social media communities or channels is a plus.
        • Excellent written communication skills and the ability to adapt messaging for different audiences and platforms.
        • Ability to support global events that may occasionally require work outside standard business hours.

        Skills

        • Cultural Awareness
        • Platform Expertise
        • Adaptability in Fast-Paced Environments
        • Brand Stewardship
        • Cross-Functional Collaboration
        • Operational Excellence
        • Global Perspective
        • Chronically online: understands memes, tone shifts, creator culture, and platform nuance instinctively.
        • Sound judgment about when

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