Community Life Service Coordinator

The Community Builders, Inc. (TCB) is a nationally recognized nonprofit developer, owner, and manager of affordable and mixed-income residential and commercial properties. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential through high-quality housing, support services, and community initiatives.

About Community Life

Community Life is TCB’s place-based model that provides stable housing as a platform for residents and neighborhoods to achieve success. We engage residents in creating programs and build strategic partnerships with local stakeholders to maintain stable housing and create pathways to opportunities in six key practice areas: youth development, education, workforce development, health, asset building, and community engagement.

Responsibilities

• Develop strategic partnerships with local service providers to bring on-site programs or provide referrals to off-site programs and services in the following Community Life outcome areas: workforce development, financial, and housing stability.
• Develop and implement a plan to support individuals/families with lease violations, including housekeeping violations.
• Participate in unit inspections as requested by Property Management.
• Build positive relationships in the community to build capacity and maintain current partnerships to ensure resources are available.
• Monitor residents' housing stability on an ongoing basis and provide mediation services between residents and Property Management for issues such as maintenance requests, late rent, or conflicts.
• Provide case management and supportive services to residents to ensure they understand lease requirements and remain in compliance with their lease terms.
• Conduct home visits to residents on a weekly, monthly, or as-needed basis.
• Coordinate with other agencies/partners to deliver services to residents in need of rent and utility assistance.
• Assess issues related to late rent payment and develop a plan to address barriers for on-time rent payment.
• Assist in administering the Community Life Questionnaire annually to residents.
• Conduct welcome orientations for new residents.
• Manage administrative tasks required for securing and executing contracts or Memorandum of Agreements with providers and partners to carry out on-site programming.
• Attend trainings and continuing education opportunities offered by the Community Life HUB team.
• Attend weekly meetings with the Community Manager and site team.
• Keep the Community Manager and Community Life Senior Manager appraised of issues affecting residents.
• Document and maintain accurate and up-to-date records in Efforts to Outcome (ETO).
• Perform other duties and responsibilities as requested.

Requirements

• Bachelor’s degree with a focus in social work, human services, public health, or community development.
• 2+ years of overall professional experience working with families in housing or human services agencies.
• Experience overseeing and managing grants.
• Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
• Previous experience in property management and knowledge of HUD regulations is a plus.
• Experience engaging, communicating, and collaborating with residents of diverse socioeconomic and cultural backgrounds.
• Experience working with partners and site team members to implement programs and initiatives.
• Knowledge of child development and/or experience working with youth is a plus.
• Knowledge of Yardi, Property Management databases, and Efforts to Outcomes (ETO) is a plus.

Skills

• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and respond appropriately in planning, implementing, and evaluating programs and services.
• Capable of building and maintaining positive relationships with a wide variety of stakeholders, including residents, senior staff, volunteers, interns, and community partners.
• Experience working with families to support their aspirations.
• Ability to collect, track, and understand data to assess programs and partnerships and inform strategies.
• Operate in a timely manner with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners.
• Excellent communication, organization, and writing skills.
• Knowledge of federal, state, and local policies affecting housing is a plus.

Benefits

• Medical, dental, and vision insurance.
• 12 paid holidays and tenure-based PTO accruals.
• Employer contributions to Health Savings Accounts.
• Company-paid life and disability insurance.
• 403(b) retirement plan with company match.
• Tax-advantaged accounts: commuter/parking, medical, and dependent care FSA.
• Hospital and critical illness insurance.
• Confidential, 24/7 Employee Assistance Program.

This is a grant-funded position and will be renewed after 2 years provided additional funding is secured. The role is in-office, 5 days per week, and will support several properties in Pennsylvania.