Community Liaison (Sign on Bonus)

About the role

$5,000 sign-on bonus available! Brookhaven Hospice is seeking a self-driven, compassionate Community Liaison to serve the West Springfield area. You’ll be the face of Brookhaven Hospice, building trust-based relationships with referral sources, physicians, and healthcare partners so families can access compassionate hospice care. Territory: Hampden & Hampshire counties.

Responsibilities

• Establish and nurture relationships with physicians and healthcare partners to strengthen collaboration and trust.
• Serve as a passionate advocate for hospice services through regular outreach that reflects compassionate, high-quality care.
• Grow our presence by positioning Brookhaven Hospice as the provider of choice across the service area.
• Drive referral growth through intentional visits with physicians, hospital discharge planners, skilled nursing facilities, social workers, and other healthcare professionals.
• Support patients and families during critical moments by leading initial conversations about hospice care, explaining services and philosophy, and facilitating consent with empathy and respect.

Qualifications

• Bachelor’s degree in a related field preferred; additional experience may substitute for education.
• Minimum two years of sales/marketing experience in healthcare required; hospice/palliative marketing experience strongly preferred.
• Skilled at establishing and maintaining working relationships with key staff, marketing contracts, and clinical staff to ensure thorough understanding of hospice services.
• Proven ability to generate and maintain relationships with new and existing accounts including physicians, healthcare professionals, and community agencies.
• Prior clinical experience is a plus.
• Must be willing to drive with reliable transportation, a valid driver’s license, and auto insurance.

Benefits

• Comprehensive health, dental, and vision insurance
• Career Path Program supporting internal growth, advancement, and increased pay
• 15 days PTO plus 10 holidays
• Tuition reimbursement and certification assistance
• Wellness and discount programs
• Cell phone, mileage, and gym membership reimbursement
• Company-matching 401(k)

Pay

$75,000 – $105,000 per year (average base pay range) plus uncapped commission. Compensation will be determined based on relevant experience and position responsibilities; final rate discussed and confirmed at the conclusion of the interview process.