Community Liaison-Homeless Population (Hybrid, North Carolina Based)

This position is a provisional appointment tied to recurring funding, with extension past June 2027 dependent on ongoing funding. It is a full-time hybrid opportunity with no routine expectation to come into the office, though the selected candidate must be available to report onsite to the Alliance Office for business meetings as needed and will travel weekly throughout Wake County 2-4 days per week to meet with members and providers.

Responsibilities & Duties

• Access to Care
  • Increase access to care for persons eligible for Alliance coverage who are identified as living in homelessness.
  • Assist partner agencies to identify standard plan coverage for those not eligible for Alliance coverage.
  • Facilitate linkage to services and resources with community partners.
  • Have on-site presence at key agencies where Alliance members regularly interact to increase engagement and access to care.
  • Coordinate follow-up linkages and access to care for persons identified as high-cost users.
• Community Impact and Partnerships
  • Establish and grow collaborative relationships with County government and identified county safety net programs to help meet identified needs within the community.
  • Assist in coordinating healthcare partnerships and efforts for encampment outreach and decommissioning of encampments.
  • Provide intensive accompaniment to increase engagement as needed for persons identified in encampments.
  • Support all activities of System of Care.
  • Develop in-depth knowledge of various community systems and provide consultation to Care Management entities regarding available resources and barriers for individuals involved within homeless community systems (e.g., HMIS, Wake County Continuum of Care (CoC)).
• Communication and Collaboration
  • Conduct outreach and engagement with county entities.
  • Provide administrative and logistical support for special events, System of Care, and HCL program activities.
  • Develop and maintain positive relationships with Alliance’s Supportive Housing team and care management teams serving Alliance members to ensure effective communication and coordination for persons living in homelessness.
  • Refer to Community Inclusion planning when appropriate to maximize member experience and build social capital in the member’s community of choice.
  • Participate in key coalitions and partnership spaces.
  • Serve as a subject matter expert to improve the knowledge and awareness of resources within the Wake County homeless service system for Alliance staff and providers.
• Implement Program Activities
  • Ensure timely documentation of tracking tools and other activities as required by the program.
  • Analyze and monitor community capacity for service needs, service gaps, and the implementation of evidence-based/best practices.
  • Assist with the development of community-level data for evaluation and planning.

Requirements

• Education & Experience
  • Bachelor’s degree in a Human Services related field from an accredited college/university and three (3) years of experience working with homeless populations and individuals facing complex challenges, or
  • Three (3) years of progressive experience in the field of Health Care or Human Services.
  • Previous Wake County Homeless System Experience.
  • Permanent resident in Wake County or surrounding counties.
• Knowledge, Skills, & Abilities
  • Knowledge of the Homeless Management Information System (HMIS) and Continuum of Care (CoC).
  • Ability to establish and maintain favorable working relationships with individuals, community stakeholders, and government employees.
  • Ability to build rapport and trust with homeless individuals.
  • Demonstrated exceptional interpersonal skills, highly effective communication ability, and the propensity to make prompt independent decisions based on relevant facts.
  • Demonstrated high level of diplomacy and discretion to effectively negotiate and resolve issues.
  • Demonstrated knowledge of the primary purpose and functions of community agencies.

Employment for this position is contingent upon a satisfactory background and MVR (Motor Vehicle Registration) check, performed after acceptance of an offer of employment and prior to the employee's start date.

Pay

Pay Range: $26.27–$30.76. Exact compensation will be determined based on the candidate's education, experience, external market data, and consideration of internal equity.

Benefits

• Medical, Dental, Vision, Life, Long Term Disability
• Generous retirement savings plan
• Flexible work schedules including hybrid/remote options
• Paid time off including vacation, sick leave, holiday, management leave
• Dress flexibility