Community Liaison - Homecare Infusion

Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice.

About the role

The Community Liaison supports patients transitioning from hospital-based care to home infusion services. This highly patient-facing role works closely with patients, care managers, and hospital teams at the bedside to educate them on the Home Infusion model and help coordinate a smooth transition home. The caregiver also serves as a subject matter expert on home infusion equipment, providing education and troubleshooting support to patients and clinical partners while building strong relationships with healthcare stakeholders.

This position works Monday through Friday, 9:00am to 5:00pm. Fairview, Avon and Lutheran will be the floating locations for this role. No weekends, holidays or on-call required.

Responsibilities

• Identifies appropriate referral sources and builds positive business relationships.
• Provides education about Cleveland Clinic homecare services to the referral source and to patients.
• Meets / exceeds established referral goals.
• Facilitates accurate and timely completion of required documentation.
• Serves as the primary contact for the referral source.
• Ensures a positive ongoing relationship between the referral source and Cleveland Clinic homecare.
• Analyzes referral source data.
• Monitors the local market and the competition.
• Recommends marketing initiatives based on trend analysis and enterprise / department strategy.
• Works with the marketing team to develop collateral.

Requirements

• High School diploma or GED
• Valid Ohio Driver’s License
• Proof of Automobile Insurance coverage of $100,000/$300,000

Qualifications

Preferred qualifications for the ideal future caregiver include:

• Bachelor’s degree in Business, Marketing, Communications, Health Education or related field
• Previous healthcare or marketing experience

Physical Requirements

• Manual dexterity to operate office equipment.
• May require periods of sitting, standing, and the ability to walk to various locations throughout the community to attend meetings.
• Must have normal or corrected vision to clearly communicate verbally by phone or in person.
• Must be able to lift at least 20 pounds.

Personal Protective Equipment

Follows standard precautions using personal protective equipment as required.

Pay

Pay Range Minimum Annual Salary: $47,530.00

Maximum Annual Salary: $72,475.00

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Schedule

Monday through Friday, 9:00am to 5:00pm