Community Liaison – Home Care (Field-Based)

About the role

At Griswold Home Care, we believe the right care can change someone's life. For more than 40 years nationally—and locally since 1992 in MetroWest Boston and 2001 in Worcester County—we've helped older adults remain safe, independent, and comfortable in their own homes. Families often come to us during stressful and emotional moments. They may be referred by a hospital, a senior living community, a physician, a social worker, or a trusted professional who knows they need support. Our role is to be the trusted partner those professionals confidently turn to when non-medical home care is the right solution.

Responsibilities

• Build and nurture relationships with hospitals, rehabilitation facilities, physician practices, senior living communities, social workers, case managers, elder law attorneys, geriatric care managers, and other community partners.
• Become a trusted resource for professionals seeking high-quality non-medical home care for their clients and patients.
• Represent Griswold Home Care at networking events, healthcare meetings, community organizations, and educational programs.
• Maintain regular contact with referral partners through thoughtful follow-up and ongoing relationship development.
• Increase awareness of Griswold Home Care throughout our MetroWest Boston and Worcester County territory.
• Learn our operations, caregiver recruitment, client intake process, and care coordination so you can confidently speak about what makes our team different.
• Collaborate closely with our office team to ensure every referral receives exceptional service from the first phone call onward.

Qualifications

• Experience building professional relationships and developing referral partnerships within healthcare, senior care, home care, home health, hospice, senior living, rehabilitation, case management, social services, or a closely related field.
• Excellent interpersonal, communication, and networking skills.
• Ability to work independently in a field-based role while collaborating with an internal team.
• Valid driver's license and reliable transportation for local travel.

Benefits

• Base salary: $65,000–$75,000, depending on experience
• Uncapped performance-based bonus
• First-year on-target earnings typically $75,000–$110,000+
• Health, dental, and vision insurance
• 401(k)
• Paid vacation, sick time, and company holidays
• IRS mileage reimbursement