Community Liaison

HarmonyCares is one of the nation’s largest home-based primary care practices. We are a family of companies dedicated to providing high-quality, coordinated health care in the home, including HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health, and HarmonyCares Hospice.

About the role

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficulty accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Responsibilities

• Market analysis, along with competitive landscape, to differentiate HarmonyCares services to external referral partners
• Educate the community on our mission to provide high-quality personalized healthcare in the home for those who need it most
• Meet or exceed agreed-upon in-person and virtual meeting goals with key decision makers
• Thoroughly understand eligibility and enrollment processes
• Provide education on and facilitate, as requested, benefit enrollment and processes
• Track performance in CRM, demonstrating adherence to budgeted targets for a given region
• Schedule face-to-face or phone discussions with patients and their caregivers (or other legal representatives) to provide guidance on patient eligibility for all programs
• For patients interested in being aligned or attributed to an accountable care organization (or other CMS alternative payment model) in which one of the Company’s practices are participating:
  • Inform them about the program
  • If they opt to voluntarily align, collect Voluntary Alignment Form from patients (or their legal representatives)
• Answer inbound calls from patients, families, and facility staff members regarding the Company’s business units operating in the relevant market
• Promptly, accurately, and professionally triage all patient concerns related to care needs, scheduling, and billing to the appropriate department
• Oversee and document outreach calls conducted and meetings scheduled with external sources
• Adhere to all company policies and procedures and all applicable laws and requirements, including those related to marketing, interacting with referral sources and patients, beneficiary notifications, and conducting patient outreach (i.e., calls and in-person)
• Comply with HIPAA privacy and security guidelines and company policies, procedures, and standards
• Maintain consistent communication with sales leaders and local business unit leadership and support staff
• Perform other additional duties as assigned

Requirements

• Bachelor’s Degree or 4+ years of B2B sales experience
• 2+ years of healthcare-related industry sales/marketing experience
• Must maintain a valid driver’s license and good driving record
• Excellent organization and problem-solving skills
• Ability to appropriately represent company service capabilities to targeted referral sources
• Knowledge of sales techniques and territory management
• Excellent interpersonal communication, presentation, and customer service skills
• Proficiency with Microsoft Office, Word, Excel, and Outlook
• Ability to travel within assigned territory and attend sales meetings as required
• Excellent written and verbal communication skills
• Ability to work independently and complete multiple tasks
• Strong organizational skills
• Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training

Benefits

• Health, Dental, Vision, Disability & Life Insurance
• 401K Retirement Plan (with company match)
• Tuition, Professional License, and Certification Reimbursement
• Paid Time Off, Holidays, and Volunteer Time
• Paid Orientation and Training

Pay

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.