Community Liaison

About the role

Blossom ABA Therapy is seeking a highly motivated, relationship-driven Community Liaison to lead referral growth, community outreach, provider engagement, and partnership development throughout Virginia. The ideal candidate is passionate about helping children and families, excels at building meaningful professional relationships, and thrives in a fast-paced healthcare environment.

Responsibilities

• Develop and maintain strong relationships with pediatricians, developmental pediatricians, psychologists, schools, special education teams, speech therapists, occupational therapists, physicians, hospitals, social workers, case managers, and community organizations.
• Serve as Blossom ABA Therapy's primary representative within communities throughout Virginia.
• Act as a liaison between providers, referral sources, families, community organizations, and Blossom ABA Therapy.
• Foster long-term partnerships that improve awareness of and access to ABA therapy services.
• Identify, cultivate, and maintain referral partnerships that generate sustainable growth throughout Virginia.
• Execute strategic territory development plans to increase referral volume and market presence.
• Represent Blossom ABA Therapy at community events, conferences, networking meetings, resource fairs, professional associations, and healthcare events.
• Develop partnerships with schools, healthcare organizations, advocacy groups, nonprofit organizations, and community stakeholders.
• Educate healthcare professionals, educators, families, and community partners about ABA therapy, autism services, and Blossom ABA Therapy's programs.
• Serve as a liaison between referral sources, families, and the Intake Department.
• Partner closely with the Marketing Department to support local marketing initiatives, referral campaigns, provider engagement, community outreach efforts, and growth strategies.
• Maintain accurate documentation of provider meetings, outreach activities, referral relationships, community partnerships, and business development opportunities within the company's CRM platform.

Qualifications

• Minimum of two (2) years of experience in healthcare business development, community outreach, physician relations, provider relations, healthcare marketing, admissions, patient relations, referral development, or a related field.
• Proven ability to build and maintain professional relationships that drive organizational growth.
• Strong communication, presentation, networking, and interpersonal skills.
• Excellent organizational, time management, and follow-up abilities.
• Ability to work independently while managing multiple initiatives across a large territory.
• Experience utilizing CRM software and Microsoft Office applications.
• Valid driver's license and reliable transportation for travel throughout Virginia.

Preferred Qualifications

• Experience within ABA therapy, autism services, behavioral health, pediatric healthcare, home health, therapy services, healthcare marketing, or a related healthcare field.
• Existing relationships with healthcare providers, schools, therapy providers, or community organizations throughout Virginia.
• Bachelor's degree in Marketing, Business Administration, Communications, Healthcare Administration, or a related field.

Success Measures

• Growth in referral volume and referral source engagement.
• Development of new provider partnerships and community relationships.
• Increased market awareness and community presence throughout Virginia.
• Achievement of outreach KPIs and territory development goals.
• Contribution to organizational growth objectives and market expansion initiatives.
• Positive feedback from providers, referral partners, families, and community organizations.