Community Justice Screening and Outreach Coordinator - Burien

About the Role

The Screening & Outreach Coordinator is part of the REACH team and serves as the contact point for all referrals to LEAD case management. This position ensures effective communication and collaboration between all partners involved in referring and receiving referrals for LEAD. The coordinator provides screening, outreach, and engagement to individuals referred to LEAD, including immediate response to Seattle Police Department, King County Sheriff's Office, and Department of Corrections officers when LEAD case managers are unavailable. Street outreach is conducted as needed to engage referred individuals who have not yet connected with their assigned case manager. This role develops and maintains positive, collaborative relationships with all LEAD partners and other service providers.

Responsibilities

• Assist with the organization-wide initiative to reimagine interconnectedness within the community to overcome aspects of society and organizational culture shaped by white supremacy and settler colonialism
• Serve as active point of contact for all referrals to LEAD
• Manage number of referrals based on capacity
• Complete initial screening with all new referrals
• Assess and address emergent/immediate client needs at time of screening, including need for medical care, shelter, food, and clothing
• Provide street outreach to engage individuals who have been referred to LEAD with the purpose of facilitating completion of intake process
• Complete client intake as needed
• Manage and coordinate the assignment of new referrals to a case manager
• Provide case managers with completed paperwork and share additional relevant information
• Track and enter into database all program referrals
• Update demographic information, referral date, type of referral, arrest charge, and case manager assignment
• Develop relationships and liaison with Seattle Police, King County Sheriff's, and other outreach programs to coordinate services
• Work in tandem with case managers to provide street outreach to engage participants when needed
• Provide immediate response to SPD, KCSO, and DOC officers regarding LEAD participants when LEAD case managers are not available
• Develop and maintain positive, collaborative relationships with LEAD partners and other service providers including chemical dependency treatment providers, mental health providers, health care providers, shelter providers, landlords, detox centers, and DSHS workers
• Identify gaps and barriers in available community resources and advocate for systemic changes
• Attend all LEAD Program staff meetings and other required meetings
• Document all activities according to agency and contract requirements

Qualifications

Education and Experience: High school diploma or equivalent required; undergraduate degree preferred. Relevant experience may substitute for degree. Demonstrated ability providing street-based outreach and engagement services to individuals suspected of low-level drug involvement and persons who have experienced trauma and marginalization. Demonstrated experience developing positive, collaborative relationships with law enforcement and social services providers to effectively serve mutual clients. Understanding of substance use disorders and harm reduction strategies along with a demonstrated passion for serving people experiencing homelessness and co-occurring behavioral health conditions required.

Knowledge and Skills

• Understanding of racial justice and social equity and commitment to helping create an equitable environment for all ETS clients, patients, and staff
• Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds
• Strong interpersonal skills and verbal/written communication skills
• Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently
• Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving
• Flexible team player with excellent attention to detail
• Ability to maintain confidentiality and use discretion when handling highly sensitive information
• Ability to set boundaries, resolve conflict, and de-escalate issues
• Computer literate with basic knowledge of Microsoft Office Suite (or equivalent) including MS Outlook email and calendaring, sending attachments, MS Teams or equivalent chat/call/videoconference features, and navigating search engines

Physical Conditions and Requirements

• May be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions
• Potential for exposure to bloodborne pathogens (ETS provides appropriate training and has policies in place)
• Regularly required to sit; use hands to finger, handle, or feel objects; reach with hands and arms; talk or hear
• Frequently required to stand, walk, and kneel; occasionally to climb, balance, or stoop; rarely to crouch or crawl
• Must occasionally lift and/or move up to 30 pounds
• Specific vision abilities required: close, color, and peripheral vision and ability to adjust focus
• Moderate noise level in the work environment
• Possible use of a program vehicle, requiring a valid Driver's License and acceptable driving record

Pay

$82,500 – $96,500/yr. Starting pay for new hires is typically established near the base of the range. Employees may be eligible for an additional $1,000 for qualifying bilingual or multilingual language proficiency and/or $1,000 for qualifying advanced educational credentials.

Schedule

Monday - Friday, 8:00 am - 5:00 pm

Benefits

• Medical and Dental benefits, as well as voluntary Vision benefits
• 403b Retirement Plan with employer match starting at 2% at 1 year, and Roth IRA
• Basic Life/ADD/FSA tax saving accounts for health and dependent care
• Employee Assistance Program (EAP), voluntary long-term disability coverage
• Vacation: 2 weeks/year, access at 6 months
• Sick leave: 24 days/year, access at 30 days
• Mental health leave: 12 days/year, access at 30 days
• Holidays: 12 days/year and one Floating Holiday per year