Community Hub & Partnership Coordinator

Mission Support Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

About the role

Responsible for developing, managing, and expanding community partnerships that increase access to WFD services, education, supportive resources, and career opportunities for individuals served by GWH. Serves as the primary liaison between GWH and community organizations, educational institutions, nonprofit agencies, corporate partners, and workforce stakeholders. Oversee the development and implementation of the Community Hub, creating a centralized network of resources that connect individuals with employment, training, supportive services, volunteer opportunities, and community programs. The coordinator will also identify strategic partnerships that strengthen workforce access while increasing community engagement and organizational impact.

Responsibilities

• Community Partnership Development:
  • Develop and maintain strategic partnerships with community organizations, employers, educational institutions, government agencies, and nonprofit organizations.
  • Identify partnership opportunities that support workforce development, career pathways, supportive services, and community engagement.
  • Conduct outreach meetings and presentations to establish new partnerships.
  • Maintain regular communication with partners to strengthen relationships and ensure successful collaboration.
  • Represent GWH at networking events, workforce meetings, community events, and partnership councils.
  • Develop Memorandums of Understanding (MOUs) and partnership agreements when appropriate.
• Community Hub Management:
  • Lead the development, implementation, and ongoing management of the GWH Community Hub initiative.
  • Maintain an up-to-date directory on Caseworthy of community resources, training providers, educational opportunities, and supportive services.
  • Provide training to community hub sites on career services, referral processes, and the GWH Connect Customer Portal.
  • Coordinate partner participation within the Community Hub.
  • Ensure community resources remain accurate, accessible, and relevant.
  • Work with internal teams to integrate Community Hub resources into workforce services and the customer portal.
  • Collect and analyze Community Hub utilization data and outcomes.
• Workforce Access & Community Engagement:
  • Expand workforce access by connecting participants with employment opportunities, job training, education programs, and supportive services.
  • Collaborate with WFD teams to increase participant access to resources.
  • Identify service gaps and recommend new partnerships to address unmet community needs.
  • Promote equitable access to workforce and supportive services throughout the communities served.
• Program Coordination:
  • Track partnership activity, referrals, participant engagement, and program outcomes.
  • Prepare monthly, quarterly, and annual reports on partnership development and Community Hub performance.
  • Monitor partnership goals and key performance indicators.
  • Assist with grant reporting and partnership documentation as needed.
  • Maintain accurate records within organizational data systems.
• Collaboration:
  • Work closely with Community & Volunteer Engagement staff to coordinate joint outreach efforts.
  • Collaborate with Career Centers and Workforce Development staff to align community partnerships with employment initiatives.
  • Support organizational events and special projects that advance Goodwill's mission.
  • Participate in strategic planning and continuous improvement initiatives.
  • Perform other duties as directed by management to support evolving organizational needs.
• Additional Responsibilities:
  • Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
  • Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.
  • Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
  • Maintain punctuality, professional appearance, and perform expected duties.
  • Maintain a high level of confidentiality.
  • Perform all duties according to GWH safety procedures, maintain good housekeeping standards, and ensure all walkways are clear and free of clutter.
  • Adhere to local, state, and federal laws and regulations.

Requirements

• A bachelor’s degree in human services, public administration, business, communications, social work, or a related field preferred; equivalent professional experience may be considered in lieu of a degree.
• Three (3) years of experience in community engagement, partnership development, workforce development, nonprofit management, or related experience.
• Experience building collaborative partnerships.
• Valid driver's license and reliable transportation.
• Ability to travel throughout the Greater Houston area.
• Excellent computer skills (proficiency in Microsoft Office).
• Excellent written and verbal communication skills with a working knowledge of grammar usage, letter writing skills, and proofreading.
• Strong understanding of case management, career services, and data management systems (Caseworthy, HMIS, etc.).
• Must be able to demonstrate proven problem-solving and critical thinking skills with the ability to get multi-sector stakeholders to work together.
• Ability to analyze program performance, identify areas of improvement, and implement effective solutions.
• Ability to analyze opportunities and problems, identify and evaluate alternatives, and develop practical approaches to address any issues.
• Must be legally authorized to work in the United States without sponsorship for current or future employment. GWH does not offer visa sponsorship for employment purposes.

Key Performance Indicators (KPI)

• Maintain 90% active engagement with existing partners through quarterly meetings or touchpoints.
• Achieve 85% partner satisfaction based on annual partner feedback surveys.
• Ensure 100% of Community Hub resources are reviewed and updated quarterly.
• Increase Community Hub utilization by 15% each quarter.
• Add 5–10 new workforce or supportive service resources each quarter.
• Generate 100 qualified referrals to Goodwill Workforce Development programs each quarter.
• Achieve a 70% successful connection rate (individuals referred who engage with services).
• Increase referrals from community partners by 20% annually.
• Support cross-department initiatives as assigned.

Physical Requirements

• Ability to sit, stand, bend, and reach.
• Ability to lift, push, and pull up to 25 lbs.
• Able to spend most working hours at a computer.