COMMUNITY COORDINATOR

About the role

The Neighborhood Service Coordinator will work within a Neighborhood Model to address the unique needs and challenges of NYCHA’s housing developments. This role focuses on engaging residents, conducting outreach, and supporting them through various services.

Responsibilities

• Oversee engagement, activities, and support services in a geographic neighborhood with responsibility for 3-6 NYCHA developments.
• Conduct outreach to residents during operational projects and emergency conditions.
• Ensure residents are aware of internal and external resources and refer them to relevant NYCHA departments.
• Serve as a liaison between residents and NYCHA departments, both within Operations and Asset & Capital Management.
• Meet regularly with Resident Associations to understand concerns and support access to resources.
• Work with Resident Associations to identify desired services and coordinate related resources.
• Host meetings to explain conversion processes and the Section 8 leasing process, as well as all aspects of project delivery.
• Assess the state of on-the-ground community assets and facilities.
• Recruit residents to join programs and promote NYCHA initiatives.
• Support and attend onsite events such as Family Days, resource fairs, and job fairs.
• Coordinate with the Election team to support outreach efforts and ensure successful coordination post-election.
• Maintain both quantitative and qualitative data documenting outreach efforts, resident feedback, meeting attendance, and other key metrics.
• Ability to work evenings and weekends as needed and travel between NYCHA properties within a neighborhood.

Requirements

• A baccalaureate degree and two years of experience in community work or community centered activities, or
• A high school diploma or equivalent and six years of experience in community work or community centered activities, or
• Educational and/or experience equivalent to the above, with at least one year of experience as described in "1" above.

Qualifications

• Must have the ability to work evenings and weekends as needed and travel between NYCHA properties within a neighborhood.

Benefits

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans, and a defined pension benefit plan as a member of the New York City Employees' Retirement System.

Additional Information

• NYCHA residents are encouraged to apply.
• For NYCHA employees: employees applying for promotional, title, or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
• Public Service Loan Forgiveness program information available at https://studentaid.gov/pslf/.
• No residency requirements.
• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.