Community Hub and Operations Lead

About the role

We are seeking an organised, practical and people‑focused Community Hub & Operations Lead to join the Riverside Community Health Project. The role will ensure the Carnegie Building in Benwell, Newcastle upon Tyne, operates as a safe, welcoming and efficiently organised community hub for residents, staff, volunteers, partners and visitors.

Responsibilities

• Lead the day‑to‑day operation of the Carnegie Building.
• Oversee reception and administration arrangements.
• Coordinate room use and activities.
• Supervise administration and building support staff, including volunteers.
• Manage maintenance, contractors, health and safety, and operational systems.
• Provide a central point of coordination with the Chief Executive and other managers.
• Improve systems and processes that support community services.
• Support organisational reporting, information gathering and planning.
• Coordinate policy review arrangements.

Requirements

• Experience coordinating operations, administration or facilities in a community organisation, charity, public service, office, community building or similar environment.
• Proven ability to supervise staff or volunteers.
• Strong organisational skills with a practical, solutions‑focused approach.
• Confidence managing competing priorities and working with a wide range of people.
• Ability to remain calm when handling everyday issues in a busy community building.
• Experience in the charity or community sector, health and safety, or supporting monitoring and reporting is helpful but not essential.
• Commitment to taking ownership of the hub’s day‑to‑day operations and creating a positive experience for users.

Pay

£35,500 per annum pro rata (salary scale).

Schedule

Permanent, part‑time role – 28 hours per week.

Location

Carnegie Building, Benwell, Newcastle upon Tyne, Tyne and Wear.