Community Health Worker-Outpatient Case Management-Slidell

About the role

This job conducts chronic disease care management including but not limited to depression & anxiety. Offers community outreach and health education to individuals & groups; links community members to health & social services, and engages in inter- and intra-agency collaborative efforts to improve individual & community health.

Responsibilities

• Assists with chronic care management by providing patient follow-up services and documenting patient outcomes, educating patients, and facilitating support groups.
• Acts as a mentor/coach to the less experienced Community Health Workers to assist in effectively training while going through the certification course.
• Works with patients both in person and telephonically to assess and address patient needs.
• Engages in intra- and inter-agency collaboration by coordinating patient care across health systems and navigating community resources and advocates for patients and community members.
• Provides community health education and outreach to inform individuals, families and local agencies about health and wellness services; assists with health fair events.
• Provides culturally aware social support and assistance with capacity building/motivational support.
• Acts as a health care coach including self-management support and goal setting.
• Tracks and maintains database of community outreach activities for grant tracking and reporting.
• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.

Requirements

Education: Required - High School diploma or equivalent
Work Experience: Required - None
Preferred - 1 year of experience working or volunteering in community-based programs with direct client interaction

Qualifications

• Required - Community Health Worker training certificate must be obtained within 1 year of hire
• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Able to communicate with individuals to educate and facilitate problem-solving.
• Strong interpersonal skills and ability to work with community members from diverse backgrounds.
• Ability to work independently.
• Organizational skills and ability to maintain a database.