Community Health Worker l

About the role

Serves as a bridge between the health system and patients, particularly those with Medicare and/or Medicaid and those with identified social needs. Works to promote, maintain, and improve health and well-being through informal support and counseling to their patients. Uses culturally appropriate outreach, support, and navigation to help patients access health care and address identified social needs.

Responsibilities

• Delivers high-value services to patients, such as coordination of care, accompaniment to appointments, and outreach, in clinical and community-based settings.
• Works with an assigned patient caseload to provide support, advocacy, and referrals to community-based services.
• Affords assessments to patients for social needs and barriers to available resources and services.
• Helps patients navigate and gain access to appropriate health care/social services and other community resources.
• Provides basic education regarding health promotion to increase understanding and encourage adopting healthy behaviors.
• Shares insight and expertise such as patients’ customs/beliefs with providers and works collaboratively to promote culturally appropriate services.
• Utilizes multiple system applications for caseload management, data collection, and reporting.
• Uses Electronic Health record and embedded tools for care coordination and documentation.
• Uses applicable resources, services, and processes to complete relevant referrals and applications in a timely manner.
• Collaborates on performance improvement activities as indicated by program outcomes and patient experience.
• Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
• Employs effective & respectful written, verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives.
• Serves as a liaison between providers and patients to improve communication and coordination of services.
• Provides support to patients via phone and in-person interactions at patient’s home, community, or clinic setting.
• Performs work in a caring, collaborative & safe manner that complies with regulatory standards.
• Maintains a safe, functional & organized workspace environment.
• Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.
• Responsible for continuous role-based self-development & leadership growth.
• Supports the professional growth of team members.
• Self-monitors & initiates corrections and/or seeks assistance or guidance when needed.

Requirements

• High school diploma or GED.
• At least one (1) year of community involvement experience, including volunteer experience.
• A comprehensive knowledge of the lived experiences (such as experiencing poverty, food insecurity, housing instability, substance use, etc.) and/or cultural background of the patient community in which this position will work in and/or with as normally obtained through personal and/or professional experience.
• Completion of CHW training/certification within 6 months of employment and maintenance of CHW training/certification per Trinity Health guidelines and/or State sanctioned guidance.
• Comfortable operating in a collaborative, shared leadership environment.
• Personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Qualifications

• Must possess a high school diploma or GED.
• Must have at least one (1) year of community involvement experience, including volunteer experience.
• Must have a comprehensive knowledge of the lived experiences (such as experiencing poverty, food insecurity, housing instability, substance use, etc.) and/or cultural background of the patient community in which this position will work in and/or with as normally obtained through personal and/or professional experience.
• Must complete CHW training/certification within 6 months of employment and maintain CHW training/certification per Trinity Health guidelines and/or State sanctioned guidance.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess the ability to comply with Trinity Health policies and procedures.