Community Health Services Specialist – Student Health - UTK

Responsibilities

• Case triage/student support which includes monitoring a shared inbox and intake queue.
• Apply standard guidance scripts to respond to stated absence notifications from students.
• Provide written responses from scripted protocols to faculty regarding student absences.
• Document all interactions and determine if special cases must be escalated to the Community Health Programs & Data Manager.
• Provides administrative support for event logistics such as reserving the location for events, staffing of students and volunteers ensuring appropriate supplies are purchased and present on the day of the event, documenting all event activities, and assisting with checking-in participants in all events.
• Provides training for students and staff as needed.
• Provides data support and report preparation to document all community health outreach information and events.
• Participates in student outreach activities for health and wellness.
• Provides administrative support for all student volunteers who are serving as Outreach Health Ambassadors and coordinates the schedules of such students to ensure coverage and participation in all outreach events.
• Additional administrative support includes assisting in the analysis of continuous improvement activities.

Qualifications

• Education: Minimum of a bachelor’s degree in public health, health administration, student services, human development or social services.
• Experience: Customer service or student-facing experiences.
• Knowledge, Skills, Abilities: Must have demonstrated organizational and communication skills including verbal and written communications. Must be detailed oriented and have a desire to meet and work with individuals of all backgrounds. Must be able to perform the following tasks on an often basis: standing, walking, reaching with hands and arms, repetitive motion. Must be able to sit, talk or hear, use hands to finger, handle, or feel frequently. Will be required to have the ability to lift 25 pounds on a seldom basis and to work an evening or weekend event on an infrequent basis.
• Preferred Qualifications: Education: Bachelor’s degree in public health, health administration, student services, human development, social services. Experience: 1 year in student services, public health, healthcare support, event planning, or customer service. To be experienced in the use of electronic health records or health program logistics. Knowledge, Skills, Abilities: To have the knowledge of infection prevention and control.