Community Health Coordinator | Women's and Children's Center

About the role

This position screens patients for health-related social needs and connects them to resources such as food, transportation, diapers, counseling services, financial aid, and pharmacy. The role also helps patients navigate the healthcare system by assisting with appointments in various departments, including primary care, imaging, lab, maternal fetal medicine, diabetic education, and physical therapy.

Responsibilities

• Screen patients for health-related social needs and identify unmet needs.
• Assist patients in problem-solving healthcare delivery challenges, including financial and social barriers.
• Increase patient and family engagement through education, scheduling support, language assistance, transportation coordination, and care coordination.
• Provide car seat safety services, including fitting newborns and children and scheduling/installing car and booster seats.
• Complete documentation in the electronic health record to support care plans and billing.
• Assist patients in accessing appropriate community services and resources.
• Collaborate with interdisciplinary care teams and community partners to meet patient, family, and program goals.
• Develop and deliver culturally congruent, trauma-informed health education for patients and families.
• Provide education and training to new and existing staff on role responsibilities, available resources, and trauma-informed care principles.
• Develop and maintain effective working relationships with community partners to strengthen referrals and expand resource availability.
• Participate in quality improvement initiatives and data collection to ensure program goals are met.
• Maintain current knowledge of community resources and organizational offerings.
• Support and represent the organization’s mission, vision, and values: compassion, collaboration, excellence, and integrity.

Requirements

• High School Diploma or GED.
• Two (2) years of relevant experience working with underserved populations with medical and social needs.
• Experience working in medical settings and interacting collaboratively with healthcare teams.
• Experience working with pregnant patients.
• Certification as a Traditional Healthcare Worker (THW), Personal Health Navigator (PHN), or Community Health Worker (CHW).
• Certification as a Child Passenger Safety Technician (CPST) within six (6) months of hire.
• Certified as a Spanish Interpreter within one (1) year of hire.

Preferred Qualifications

• Some college education.
• Three or more years of relevant work experience in a mission-driven organization, with at least one year focused on underserved populations with complex medical and social needs.
• Experience in community outreach and education.

Skills

• Experience with computer systems, including web-based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Basic knowledge of electronic Health Records (EHR) systems.
• Familiarity with medical terminology, healthcare and billing procedures, HIPAA regulations, and confidentiality.
• Knowledge of maternal, child, and family programs at the county and state level.
• Effective verbal and written communication, active listening, and interpersonal skills.
• Bilingual fluency in written and spoken English and Spanish.
• Excellent customer service skills, including patience, empathy, problem-solving, and advocacy.
• Strong time management, prioritization, attention to detail, and multitasking abilities.
• Ability to support patients during labor and the postpartum process.
• Ability to prioritize workload, handle multiple tasks, and work independently with limited supervision.
• Demonstrated ability to work effectively across cultures and collaborate in small teams.
• Proficiency in motivational interviewing and trauma-informed techniques.
• Ability to lead system improvements and advocate for change at the county and state level.

Pay

$27.06/hr - $38.14/hr plus a 10% per diem differential.